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INF-20-00006 Enterprise Service Desk-Fulfillment Administrator - Newton, NJ

Job Information

ID :
# of Positions :
Minimum Education Level :
Associate's Degree
Experience Required :
Duration :
Full Time Regular
Shift :
First Shift (Day)
Hours per week:

Job Description

Responsible for providing Fulfilment services for all technical platforms supported by Thorlabs Information Services and used by the business units within Thorlabs. The Fulfillment Administrator will spend 70% of their time performing fulfillment and security administration services on behalf of customers, with the remaining time split among T1 support of customer incidents and special projects.

These responsibilities include:
• Providing security administration services (e.g., account adds/changes/disables, password resets, etc.) on supported technical platforms (e.g., Network, Active Directory, M365, Teams, Security and Compliance), as requested
• Coordinating the setup and delivery of workstation equipment in response to hires, promotions, and transfers including coordinating deliveries through 3rd party managed services
• Acting as a backup in handling Service Desk customer calls and performing miscellaneous duties related to the TSD call center operation (e.g., report distribution, problem notification, etc.)
• Investigating and establishing additional Fulfillment services, as assigned
• Troubleshooting TSD customer problems related to security administration
• Developing/maintaining diagnostic information and internal documentation related to Fulfillment services
• Maintaining various elements in the technical infrastructure which may directly impact Fulfillment services (e.g. automation, policy settings, etc.)
• Documenting all Fulfillment activity within the ITSM tool
• Ensuring all Fulfillment services are performed in a responsible manner to protect the information assets of the business
In addition to the essential functions and duties listed above, all positions are also responsible for:
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that follows all Company policies and procedures.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
The Company retains the right to change or assign other duties to this position.

Physical Activities:
The employee is occasionally required to stoop, kneel, crouch, climb or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 60 pounds.

Experiences Required: Education, Key Experiences, Skills and Knowledge:

• Excellent customer service orientation
• Excellent organizational and process skills
• Good communications skills - both oral and written
• Associate degree working toward a bachelor's degree or equivalent work experience preferred
• Good functional knowledge of the Microsoft Office 365 products
• General technical knowledge of M365 Administration
• Demonstrates an understanding of his or her role and contribution to customer change management and adoption initiatives.
• Understands customer requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
• Demonstrated Self Learner.
• Technical proficiency in and learning attitude toward Microsoft 365, Active Directory, and related technologies.
• Proven ability to work virtually- highly organized.
• Communication Skills - Spoken and written English (including technical writing).
• Analytical-curious Problem Solving
• Solid understanding of the Microsoft Windows platform.

• AS Degree working toward BA/BS Degree,
• Technical School Certifications in computer science technologies.
• Certifications a plus+: ‘MCSE, PMP/Prince2/Agile, M365
• ITIL Foundations v4 a plus

Specialized Knowledge and Skills:
• Excellent written, communication, technical documentation skills.
• Ability to prioritize multiple projects and tasks; act independently.
• Willing to support/work off hours and weekends and travel domestically
• Willingness and ability to take initiative and the desire to continually take on additional responsibilities.

Thorlabs values its diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Company Information

Name :
Description :
Founded in 1989, Thorlabs seeks to accelerate the forward movement of scientific discovery and advancement! As a vertically integrated manufacturer of photonics components, instruments, and systems, our vast product portfolio includes over 20,000 items, ranging from optics and optomechanical positioning components to imaging systems, many of which are customer inspired.

Photonics is the foremost technology driving innovation in science and engineering. As the number of technological innovations has grown, Thorlabs has extended its core competencies in an effort to play an ever increasing role serving the Photonics Industry at the research end, as well as the industrial, life science, medical, and defense segments.

Headquartered in Newton, NJ, Thorlabs has grown to over 1800 employees with manufacturing and sales offices in the United States, United Kingdom, Germany, France, Sweden, Japan, China, and Brazil. As light-based technologies push into new markets, Thorlabs plans to enter early with the products and services required to ensure the ultimate success of our customers.
Type :
Direct Employer
Address :
56 Sparta Avenue
Newton, NJ 07860

Application Information

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