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53841719 Sr. Regional Director -Service Delivery - Dover, NJ

Job Information

ID :
#35900656
# of Positions :
1
Minimum Education Level :
Bachelor's Degree
Experience Required :
none
Duration :
Full Time Regular
Shift :
Unspecified
Hours per week:
40

Job Description

 

Sr. Regional Director -Service Delivery

New Jersey

7-12 Years

USA

SR Number

C3I/C3I/2021/1473134

Job Description (Posting).

See Attached (1.) PandL responsibility
Expansion of services to fill all gamut's of infrastructure-increase
breadth.
Focus on project opportunities and transformation initiatives
ITIL process definitions and implementation
Automation in service delivery
Resource management
Utilization
Billing
Management reporting
Conduct regular in depth service and process audits.
Employee retention, motivation and training
Focus on grooming people from L1 to L2, L2 to L3 within select
timelines
Value add to customer-YOY by working closely with the Transformation
and
Consulting group for:
Architecture gap assessment studies
Implementation of new technologies
Consolidationorvirtualisation opportunities
Reduce business impact of outages
Cost savings through better solutions
Enhance operational efficiencies
Overall SLA management - Operation interaction with technologies Lead
or
Service Owner
Overall Customer and Employee Satisfaction

Qualification

BS

No. of Positions

1

Skill (Primary)

Support Skills-Account Management-Single Service Delivery - Infra

Employee Group

Business Line FT

City

Morris

Entity

INFRA

Auto req ID

827279BR

C3i Solutions is an Equal Opportunity Employer - EOE, M/F, D/V

Company Information

Name :
Telerx Marketing
Description :
C3i Solutions, an HCL Technologies company, is a multi-channel customer engagement services provider, specializing in global, high-touch consumer, patient, and end-user management. For the past 35 years, our unique, multi-channel approach and experience in highly regulated industries have made us the partner-of-choice for some of the world’s most trusted brands. With a strategic focus on innovation, we excel at protecting our clients’ brands, while maximizing productivity and cost efficiency.
Type :
Direct Employer
Address :
410 Horsham Road
Horsham, PA 19044

Application Information

Online :
Job Posting Entered On :
4/23/2021
Job Posting Expires On :
7/22/2021