# of Positions :
Minimum Education Level :
Experience Required :
Full Time Regular
Hours per week:
Job Description (Posting).
Day to Day Development tasks/effort includes Datastage job design and
development, Writing basic unix Shell scripts, Db2 Queries and
Production Batch Maintenance. (1.) To adhere to quality standards,
regulatory requirements and company policies (2.) To provide support for
on call escalations and doing incident and problem management (3.) To
independently resolve tickets and esnure that the agreed SLA of ticket
volume and time are met for the team (4.) To ensure positive customer
experience and CSAT through First Call Resolution and minimum rejected
resolutions or Reopen Cases (5.) Work on value adding activities such
Knowledge base update and management, Training freshers, coaching
analysts and conducting interviewsorparticipation in hiring drives (6.)
To participate or contribute on EN business in creation of proposals to
drive Service improvement plans.
No. of Positions
Tools and Standards (APPS)-DWH Testing (Automation Tools)-Datagaps ETL
Business Line FT
Auto req ID
HCL America, Inc. is proud to be an equal opportunity employer and gives
consideration for employment to qualified applicants without regard to
race, color, religion, sex, sexual orientation, gender identity,
national origin, disability or protected veteran status
HCL America Inc.
At HCL, innovation is not just another word, it’s part of our organizational heritage and DNA - a journey that began in 1976 and continues to power us ahead even today. The culture at HCL Technologies – ideapreneurship™ as we call it - makes the license to ideate a distinctive organizational capability. We see a grassroot movement that has rallied the entire organization behind this innovation agenda, in a manner that leads to relationships that deliver value beyond the contract to our customers. ideapreneurship™ - is based on the fundamental belief of inverting the organizational pyramid and engaging, enabling and empowering the front line. This is because we understand that they are best placed to appreciate and understand the customers’ business and shape the roadmap to enhance the ‘value zone’ created in every interaction they have.
Ideapreneurship puts employees at the forefront of innovation where they innovate and collaborate with each other and with customers to seed, nurture and harvest ideas. This innovation and collaboration culture has given rise to a number of key enablers and tools to bring about a business impact.
330 Potrero Avenue
Sunnyvale, CA 94085
Job Posting Entered On :
Job Posting Expires On :