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53903633 Part Time Customer Service Associate I - Denville, NJ

Job Information

ID :
#35910121
# of Positions :
1
Minimum Education Level :
High School Diploma/GED
Experience Required :
1 year
Duration :
Part Time Regular
Shift :
Unspecified
Hours per week:
20

Job Description

 

POSITION OBJECTIVE
RESPONSIBILITIES
\* Processes customer transactions according to the Bank's policies and
procedures.
\* Ensure regulatory requirements, such as Anti Money Laundering and
Bank Secrecy Act are adhered to.
\* Build customer loyalty through courteous, professional service
according to the Banks' established Sales and Service Standards.
\* Maintain knowledge of all Bank products and services to effectively
promote the Bank to customers
\* Profile customers and open new accounts, as needed.
\* Identify customer needs and make appropriate referral of products and
services while executing a smooth transition of customer to platform
personnel or open
\* Consistently utilize 360 View CRM to log and manage the customer
complaint process, customer inquiry process and referral leads to and
from other business units throughout the Bank
\* Completes daily proof, investigates, resolves and reports out of
balance conditions to supervisor.
\* Services and proves the ATM.
\* Assists with vault and shipment control as needed.
\* Prepares CTR form on appropriate transactions.
\* Updates bank check and money order issued logs and maintains
inventory.
\* Scans checks and maintains daily capture log.
\* Trains and supports new tellers.
\* Demonstrate ISB Core Values in all actions
\* Performs other duties as may be assigned.
\#LI-DNP
\* A high school education with at least one year of cash handling
experience is required.
\* Previous customer service experience or a strong desire to work in
the service industry.
\* The ability to develop a complete working knowledge of the teller
system, including the use of a PC and calculator, as required to
efficiently perform the job.
\* Knowledge of office equipment is required.
\* Position requires flexibility and willingness to travel to other
locations/branches and to adapt to schedule changes during the workday
to include evenings, Saturdays, lunch hours and break time.
\* Must be available to attend after hours training as needed.
\* Will be required to lift and carry teller cash box or teller coin
bags weighing about 15 pounds.
Special Position Requirements: Working conditions associated with this
position
Bending/ Standing for prolonged periods
Carrying up to 15 lbs.
Lift up to 15 lbs.
Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled

Investors Bank is an Equal Opportunity Employer and takes pride in
maintaining a diverse environment. All qualified applicants will receive
consideration for employment without regard to their race, color,
religion, gender, national origin, age, sexual orientation, marital or
protected veteran status, disability, or any other legally protected
status.

Company Information

Name :
Description :
Investors Bank is an independent, full-service community bank operating over 140 branches across New Jersey and New York. With more than $20 billion in assets, we have the size, scope and talent to deliver a full range of banking products and services.

Investors serves a wide range of consumer, business, commercial real estate, nonprofit and local government customers. In addition, our Investors Foundation supports local and statewide organizations that enrich the quality of life in the communities we serve.

Through its extensive branch network, Investors is able to offer a financial product line that is competitive with those of larger financial institutions. This strength is combined with a highly experienced, locally based management team and a clear focus on the needs of New Jersey and New York residents, businesses and communities.
Type :
Direct Employer
Address :
81 Court Street
Brooklyn, NY 11201

Application Information

Online :
Job Posting Entered On :
4/26/2021
Job Posting Expires On :
7/25/2021