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53951882 Quality Assurance Analyst - Randolph, NJ

Job Information

ID :
#35917011
# of Positions :
1
Minimum Education Level :
Bachelor's Degree
Experience Required :
3+ years
Duration :
Full Time Regular
Shift :
Unspecified
Hours per week:
40

Job Description

 

Quality Assurance Analyst
Job ID: 2021-27630

Location:

683 Route 10,
Randolph, NJ

Lightpath is one of the largest competitive local exchange carriers in
the tri-state area. We own and operate our infrastructure "from the
ground up" by deploying 7,100 route miles connecting 15,000 on-net/LIT
buildings, With a strong portfolio of cutting edge solutions for
Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable
Enterprise customers of all sizes the ability to react to new challenges
while developing best practices for the future. With Lightpath's
continued focus on network excellence and a "customer first" service
commitment, we are building a workforce of the best talent that will
meet the needs of our customers and reflect the diverse communities we
serve.

Responsible for facilitating quality standards, employee productivity,
and company safety requirements through the Fulfillment process to meet
company and customer expectations. Actively and consistently
participates in set business strategies to support all efforts to
simplify and enhance the customer and employee experience. Acts as a key
enabler of the Fulfillment process and is influential in helping to meet
the objective of high quality, accurate, and timely installation
completions and solutions. Requires a skilled and motivated professional
who can efficiently maintain and assist with quality control including
design, task workflow, installation, and reconciliation processes across
Installation Services and Fulfillment. Monitors the quality of
installations across all projects; works to identify errors and
failures, understand the cause(s), and provide solutions, where
applicable, to prevent future recurrences. Collaborates with a
cross-functional team that encompasses representation from multiple
business units. Is accountable for individual results and impact on
team. Has in-depth experience, knowledge, and skills in own discipline,
and works with moderate guidance. Acts as a resource for colleagues with
less experience or knowledge in subject matter.
CORE RESPONSIBILITIES:

Promote Lightpath brand standards and best practices across business
units
Ensure knowledge of all company products and services
Perform practical quality assurance field evaluations on orders recently
installed by both in-house technicians and contractors to verify
technical competencies, safe practices, and customer satisfaction;
provide necessary feedback to management
Document quality assurance field evaluations utilizing a shared report;
review findings with Fulfillment team on a quarterly basis or as
needed
Establish and document an installation quality assurance process for the
Fulfillment team
Enforce quality assurance guidelines and standards, and coordinate with
the Fulfillment team to ensure day-to-day installations adhere
Evaluate installation incompletions as they occur; analyze root
cause(s), implement corrective actions and process modifications, and
present findings and updates during monthly review meeting
Assist with vendor management by performing quality inspections of
contract work performed, and billing verification of services provided;
attend quarterly meeting
Lead impact analysis process to identify any upstream or downstream
implications as it relates to the quality of order output; document as
necessary
Assist in process improvement initiatives targeting Lightpath
Fulfillment and Installation Services teams
Establish positive relations with other business units through effective
individual and team communication and shared best practices
Assess existing performance metrics reports, and review the data with
business units on a quarterly basis
Attend and participate in Departmental and Interdepartmental meetings
Support department objectives and perform other duties and
responsibilities as assigned

QUALIFICATIONS:
Bachelor's Degree, or equivalent work experience
Minimum 3-5 years in telecommunications carrier experience
Good written and verbal communication skills, able to provide timely and
concise reports and communications, and interact with multiple groups
and levels
Solid team attitude; able to work successfully as a team player
Ability to successfully manage face-to-face customer interactions and
resolutions
Strong knowledge of company products and services, network designs,
commercial facility construction design/layout, and the Fulfillment
process
Ability to operate computer or test equipment associated with position
Excellent attention to detail, problem-solving abilities, and time
management skills
Ability to manage multiple projects at one time while prioritizing,
organizing effectively, and maintaining quality standards
Strong technical documentation skills with thorough knowledge of
Microsoft Office Suite including Word, Excel, PowerPoint and SharePoint
applications
Valid driver's license with satisfactory driving record within Company
required standards
Thorough knowledge of Lightpath inner workings
Thorough knowledge of Netcracker OSS, and WorkForce Management Systems
Lightpath is an Equal Opportunity Employer committed to recruiting,
hiring and promoting qualified people of all backgrounds regardless of
gender, race, color, creed, national origin, religion, age, marital
status, p regnancy, physical or mental disability, sexual orientation,
gender identity, military or veteran status, or any other basis
protected by federal, state, or local law.

Lightpath collects personal information about its applicants for
employment that may include personal identifiers, professional or
employment related information, photos, education information and/or
protected classifications under federal and state law. This information
is collected for employment purposes, including identification, work
authorization, FCRA-compliant background screening, human resource
administration and compliance with federal, state and local law.

We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a
drug-free and smoke-free workplace

Company Information

Name :
CSC Optimum Holdings, LLC
Description :
At Cablevision, we hire innovators, creative thinkers, team players, customer service advocates, technology experts, and top-performing individuals of all kinds. We hire experienced professionals and entry-level career seekers, who are equally passionate about our connection to the communities we serve and the world we share. Most of all, we hire people who are driven by the excitement of what's coming next and eager to do their part to make it happen.
Type :
Direct Employer
Address :
1111 Stewart Ave
Bethpage, NY 11714

Application Information

Online :
Job Posting Entered On :
4/27/2021
Job Posting Expires On :
7/26/2021