SUMMARY OF POSITION
The Sr. IT Specialist will be responsible for maximizing engineering and
operations tools to provide hands-on support and IT services for the
Alvogen/Almatica business. The position will work closely with the US IT
team as a lead for various projects and initiatives to further support
the business growth.
This position will have direct line reporting to US IT Director, with
main responsibilities focused on Alvogen and Almatica US infrastructure,
applications, and daily operations. This position will leverage advanced
knowledge and skills to succeed as an IT architect, Systems manager, and
Primary responsibilities of this role include the following:
Desktop/Laptop Computer management
Develop and maintain standard Windows computer and Apple configurations
for end-user computers and iPads.
Configure and deploy computers/iPads and associated peripheral equipment
to meet the needs of the business.
Maintain deployed computers/iPads through troubleshooting, repair and/or
Manage inventory, tracking and disposal of end-user IT equipment
Maintain strong security posture of user devices and rapidly respond to
potential security incidents.
Utilize Microsoft Intune and SCCM for:
User computer (Windows and iPad) deployment and administration
Monitoring and maintaining endpoint compliance to established policies
Patching and upgrading operating systems and software applications
Desktop Software Management
Install and configure general purpose end-user desktop software.
Provide daily user support for installed desktop applications and Apple
Investigate, evaluate and recommend software applications to meet
Maintain inventory of installed desktop software
Maintain software media and installation files
Network Printer Support (including copiers/scanners)
Installation of new network printers and network attached scanning
Maintain network printers through routine maintenance, troubleshooting,
repair and/or replacement
Coordinate associated vendor-provided services
User Account Management
Perform user account management including user account creation,
password resets, and granting/revoking system access.
Perform PowerShell scripting for automation.
Special Purpose Computer Support
Provide technical support for computers used as dedicated control
systems for laboratory and manufacturing processes.
Provide imaging and restore services for special purpose computers upon
request of the business unit responsible for the equipment
Management of computer, audio, and projection systems for conference
Server/Network Infrastructure Support (under the direction of the
Routine configuration / maintenance of server and network hardware
Perform internal and cloud Infrastructure incident and problem
management support for the US and global locations impacting US.
Maintain systems, applications, security and network configurations to
streamline, improve and sustain a resilient highly available
Business Application Support
Provide user and administrative support for business applications as
Provision and configure O365 solutions including SharePoint and
Microsoft's Business Intelligence technologies to create sites and
Develop and maintain system documentation
Develop and maintain user training materials
Work with global peers to develop and maintain standards for service
delivery and security
Coordinate with global peers on global technology initiatives
Manage local deployment of global initiatives associated with user
Secondary responsibilities of this role include the following:
Act as backup support resource for local servers, networks and
Apple product support SME.
Other work as assigned by IT management.
Education requirements: BS in information technology strongly preferred.
AS degree or compensatory work experience would be considered.
Work Experience: 5+ years
Hands-on experience with configuring, maintaining and monitoring network
and system platforms and tools in multi-tier enterprise environments
with a strong working knowledge of networking technologies and tools.
Working understanding of network/system infrastructure support including
routers, switches, firewalls, bandwidth aggregators, wireless access,
telephony equipment, printers, power conditioning, infrastructure
Basic working knowledge of SharePoint designing and Business
Experience with any of the following is a plus: Quality Management
systems, Submissions systems, Serialization and other electronic systems
in the life science industry.
Thoroughly understands requirements for computer systems management and
validation within a GxP regulated environment.
Highly organized with a passion for cloud technology integration, system
and process efficiency, maximized solution supportability and fiscal
Self-learner that continually advances personal awareness, skills,
capabilitiesand understand emerging technologies.Passionate about work
and creating quality solutions.
Occasional travel is required.
Hands on Experience Supporting:
Microsoft Windows 10 and Windows Server
Apple iPad OS
Microsoft Active Directory
Microsoft Group Policy
Microsoft Office 365 applications
Microsoft Sharepoint Online
Microsoft Business Intelligence
GMP DECISION-MAKING AUTHORITY
We are an EEO Employer.
Alvogen is the next generation pharmaceuticals company. Our business model ensures competitive advantage through focused in-house capabilities and a network of partners for enhanced speed and flexibility. Alvogen currently has commercial operations in 35 countries around the globe, with regional hubs in North America, Romania and Taiwan.
Our passionate team is committed to continue to grow our business around the world and to becoming a top 5 global generic pharmaceuticals player. North America is our largest market with over 60 pending ANDA filings. Other markets include Romania, Hungary, Korea, Taiwan, Bulgaria, Japan, China and Russia.