Commercial IT Product Manager
With 350 associates across 40 countries, Commercial IT is the backbone
for Novartis launch excellence and commercial/medical execution. We
deliver integrated IT Solutions and Services within an eco-system of
As the Commercial IT Product Manager you will play a meaningful role
defining and driving the product vision, strategy, roadmap and
of product for patient services and related therapy journey touch
points. You are passionate about data driven decision making,
a deep understanding of customer and end-user needs, and crafting
sophisticated and scalable solutions to solve for patient journeys.
will contribute to the technical development and launch of innovative
products in Patient Services in collaboration with business partners.
This role requires working with cross-functional teams in evolving the
technology offerings to ensure that the solution meets the business
outcomes. The product solutions will drive improved impact across
patient journey to maximize a detailed and coordinated end-user
experience. Specifically you will develop the product roadmap, build
prioritize the product backlog and advise the development team. You
also be accountable for improving the value and use of the product as
measured by business KPI's, according to the product's lifecycle.
Patient Support Programs at Novartis help patient engagement and
outcomes by helping patients get on-boarded to Novartis therapies in a
timely manner. You will have an opportunity to directly affect the
patient journey during their treatment and ongoing care.
Your responsibilities include, but are not limited to:
\* Customer focus, Ensuring the customer's needs are driving the
of product throughout the product lifecycle; works with other product
owners to ensure consistency and coherence in how the customer needs
user experiences are addressed across inter-dependent product(s).
\* Maintain ongoing interaction with the customer, including through
demos and pilots, ensuring needs are understood and fulfilled in the
product. Responds to customer input, experience and ensure high
satisfaction with the product.
\* Ensure deployment success by collaborating with the business to
implement tools and support patient services business. Ensure
collaboration and support of continuous evolution of relevant business
process in support of patient journey.
\* Partners with crucial team members within the organization to
visibility and incorporate inputs as needed. Ensures ongoing awareness
and alignment between product team and partners
\* Champions product vision, ensures the team is comprised of the
technical skillset and ability to deliver the product and removes
roadblocks. Champions collaborative work environment and feels at ease
dealing with business teams, product owners and product delivery
\* Drives product definition in partnership with Product Owner, sets
clear vision, and roadmap, continuously communicating and anticipating
future needs. Accountable for end user experience, magnificent product
delivery and high customer adoption.
\* Makes decisions on the product based on customer needs, business
value, and feasibility.
What you will bring to this role:
\* Bachelor's degree in related areas such as Information technology
\* Minimum of 10 years of industry-relevant experience
\* Experience in Product Management, IT Project/Program Management
strong Agile Delivery skills; innovation or startups or digital/tech
\* Understanding of patient engagement solutions on a SalesForce.com
AWS technology stack.
\* A toolkit for product leadership that includes an understanding
Agile and Lean methodologies, and Objectives and Key Results.
of delivery through these methods is sought after along with
working in a sophisticated organization, building relationships and
\* Driven curiosity: able to dig beneath the surface of a problem,
interrogate the question, and synthesize clear hypotheses that can be
engineered and tested. Ability to drive with limited information,
willingness to adapt, speak-up and challenge, and take calculated
Nice to have:
\* Commercial experience in various roles and within pharma highly
desirable. SAFe Scrum Master or equivalent certification/training and
agile development experience desirable
\* Knowledge of call center industry practices, reimbursements and
systems, healthcare protocols and US Healthcare system processes
Position will Commensurate according to experience
We believe the answers are found when curious, courageous and
collaborative people like you are brought together in an inspiring
environment. Where you are given opportunities to explore the power of
digital and data, feel empowered to risk failure by taking smart
and where you're surrounded by people who share your determination to
tackle the world's toughest medical challenges.
Join us and help us reimagine medicine.
East Hanover, NJ
The Novartis Group of Companies are Equal Opportunity Employers and
pride in maintaining a diverse environment. We do not discriminate in
recruitment, hiring, training, promotion or any other employment
practices for reasons of race, color, religion, gender, national
age, sexual orientation, marital or veteran status, disability, or any
other legally protected status.
Novartis Group Companies
Our mission is to care and cure. We want to discover, develop and successfully market innovative products to prevent and cure diseases, to ease suffering and to enhance the quality of life.
Novartis has five business segments and is supported by our global research organization, the Novartis Institutes for BioMedical Research (NIBR). These segments are strategically aligned to bring innovative, high-quality and affordable medicines and therapies to patients around the world.
We strive to provide our associates with the safest possible workplace and to promote their health and well-being. We are an integral part of the communities that host our operations. We pay living wages worldwide, contributing to the stability and prosperity of these communities.
At Novartis, we often achieve success through close collaboration with partners who share a common vision and complementary strengths.