COME BUILD YOUR FUTURE WITH PRESIDIO!
We know technology is the key to success in a connected world. The
innovative solutions we provide our clients can unlock possibilities
that transform their business. While technology permits that connection,
technology without imagination and ingenuity cannot be effective. At
Presidio, we know that it's our people that make the connections
WHY YOU SHOULD JOIN US? You will set your career on track for
outstanding achievement with a company that knows no limits. Presidio is
a leading IT solutions provider focused on Digital Infrastructure,
Business Analytics, Cloud, Security & Emerging solutions.
THE ROLE: Lead Cloud Engineer, AWS
Presidio is seeking a Lead Cloud Engineer to join our team in a remote
capacity. The Lead Cloud Engineer is responsible for providing oversight
for Tier 2 Engineering who monitor and manage the AWS cloud
infrastructure of the Managed Services client base. The position has
responsibility for daily operational tasks such as providing technical
assistance to the on-shift engineers, incident escalation handling, and
daily shift assignments and handoffs. For the Lead's assigned shifts,
they ensure customer SLAs and expectations are met through effective
queue management and incident assignments. The Lead Engineer does not
directly manage engineers but provides daily technical and process
guidance to them and provides feedback to their Manager. This role will
significantly contribute to the design, creation, and enhancement of the
applications, infrastructure, and tools used by Presidio cloud engineers
to monitor and manage the AWS cloud infrastructure of the Managed
Services client base.
Tackle the most challenging problems in distributed cloud and serverless
Develop new products and new solutions for Presidio Managed Services
Provide strong leadership and daily work direction and mentorship to the
Serve as a technical escalation point to troubleshoot complex issues
with clients' cloud infrastructure, applications, and serverless
Continuously develop technical skills to gain mastery with the
established DevOps toolchain and stay current with new services and
Embrace security-first, assumed breach methodologies to ensure client
compliance and continuously improve client security posture.
Assist with pre-sales calls with sales and clients.
Work under minimal supervision and prioritize incoming work.
Troubleshoot client issues via phone and remote access and provide root
Oversee the day-to-day operation of various engineering solutions.
Provide feedback to management on process improvements and areas of
Be available while on-shift through several different venues - Instant
Messaging, phone, emails and any new and acceptable methods of
communication as deemed appropriate.
Provide excellent customer service and remain calm and courteous during
Communicate complex technical concepts to non-technical stakeholders
Manage several projects simultaneously.
Show leadership traits and foster a team atmosphere.
Provide emergency on-call support on a rotating schedule
Other duties as assigned.
Red Hat Certified Engineer (RHCE) or equivalent Linux administration
Design and extend management capabilities in a multi-tenant,
multi-account AWS environment
Deep experience using AWS APIs, CLI, CloudFormation to automate
Deep understanding of AWS IAM for designing, implementing, and
maintaining least privilege access
Define, architect, and build API services using AWS Lambda and API
Experience with infrastructure and application performance monitoring,
centralized logging, and application error tracking
Experience with software containers and related technologies, e.g.
Docker, Kubernetes, Rancher, ECS, EKS
Experience with load balancing and reverse proxy technologies
Excellent problem-solving, interpersonal, and written/verbal
Additional Desired Skills:
Previous experience in Administration and Operations roles
Basic understanding of PCI, SOC2, and HIPAA compliance standards
Knowledge of networking and application protocols such as HTTP, DNS and
Education and Experience:
Bachelor's Degree or the equivalent work experience and/or military
5+ years' experience designing and implementing DevOps solutions
AWS Professional level certification
Presidio is committed toDiversity, Equity, and Inclusion at the highest
levels and has strengthened its drive to build and drive systemic DE&I
change process across all levels of the organization. Cultivating a
culture of inclusion where the expression of all our differences are
valued, celebrated, and add to our collective achievements.
Presidio is a leading global IT solutions provider assisting clients in
harnessing technology innovation and simplifying IT complexity to
digitally transform their businesses and drive return on IT investment.
Our Digital Infrastructure, Business Analytics, Cloud, Security &
Emerging solutions enable our almost 7,000 middle market, enterprise,
and government clients to take advantage of new digital revenue streams,
omnichannel customer experience models, and the rich data insights
generated by those interactions.
We serve as an extension of our clients' IT teams, providing deep
expertise and letting them focus on their core business. Within
Presidio's 40+ US offices and offices in Ireland, London, Singapore, and
India, we support 2,800+ professionals, including 1,600 technical
engineers. Presidio is a trusted advisor to our clients on a national
level while also bringing our global scale and expertise to bear.
For more information visit:
Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA
Federal Contractor. All qualified candidates will receive consideration
for this position regardless of race, color, creed, religion, national
origin, age, sex, citizenship, ethnicity, veteran status, marital
status, disability, sexual orientation, gender identification or any
other characteristic protected by applicable federal, state and local
statutes, regulations and ordinances.
To read more about discrimination protections under Federal Law, please
If you have any difficulty using our online system and need an
accommodation in the job application process due to a disability, please
send an email tofor assistance.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of
protected veterans for its openings. State Employment Services, please
provide priority referrals to.
RECRUITMENT AGENCIES PLEASE NOTE:
Agencies/3rd Parties may not solicit to any employee of Presidio. Any
candidate information received from any Agency/3rd Party will be
considered a gift and property of Presidio, unless the Agency/3rd Party
is an Authorized Vendor of Presidio with an up-to-date Presidio Contract
in hand signed by Presidio Talent Acquisition. No payment will be made
to any Agency/3rd Party who is not an Authorized Vendor, nor has
specific approval in writing from Presidio Talent Acquisition to engage
in recruitment efforts for Presidio.
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees or
applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response to a
formal complaint or charge, (b) in furtherance of an investigation,
proceeding, hearing, or action, including an investigation conducted by
the employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/
VEVRAA Federal Contractor. All qualified candidates will receive
consideration for this position regardless of race, color, creed,
religion, national origin, age, sex, citizenship, ethnicity, veteran
status, marital status, disability, or any other characteristic
protected by applicable federal, state and local statutes, regulations
Helping clients unlock the unlimited potential of a connected world with our Presidio managed IT services, networked solutions and many strategic partnerships