Responsible for providing exceptional service to all existing and
potential clients. Will manage the full client experience efficiently
identifying cross-sell opportunities, making referrals to partnering
business lines and executing service requests and transactions.
Candidates for this role must have strong communication skills, be
enthusiastic, technologically savvy, able to recognize sales and
growth opportunities and be willing to exceed our clients and
expectations in every interaction. They must adopt and live our core
principals and display actions reflecting "Clients First" and "One
Must learn to deliver service to clients in the manner they want to be
treated while demonstrating all required service protocols and best
Effectively learn the most current branch technology and can encourage
clients to use the technology offered. Must learn to introduce clients
to the available technology and educate them on the ease of usage.
Actively participate in ongoing training and regular sales meetings.
Understand partner's roles and all products and services PGB offers to
help uncover the expressed and unexpressed needs of our clients and
Process a variety of transactions such as deposits, withdrawals,
transfers, loan payment processing, IRAs, CDs, closing and maintenance
to accounts to solve the daily needs of our clients.
Assists with the daily operation of the branch including reporting,
audits, proving the main cash vault, preparing cash for shipments and
ordering coin and currency for the branch as needed.
Ensure all work is processed and in proof at days end.
Maintain the confidentiality of the Bank and its clients at all times,
while providing courteous and efficient client service. Strive to
provide exemplary service by anticipating client needs when promoting
the banks products and services.
Ability to apply critical thinking by using logic and reasoning to
identify solutions, conclusions and approaches to problem solving.
Must comply with all internal policies and external regulations.
Demonstrate knowledge of policies and procedures with the ability to
apply this knowledge in real situations.
Stay current with pertinent banking regulations, including but not
limited to Reg. DD, Reg. CC, BSA, CRA, Right to Financial Privacy Act,
FDIC insurance provisions, etc.
\* High School diploma or GED
\* Minimum of three to five years retail banking experience
\* Ability to meet/exceed customer service needs
\* Working knowledge of bank's products & services
\* Ability to cross-sell & close sales
\* Ability to resolve customer questions or complaints
\* Strong team player
\* Ability to answer questions effectively; build relationships;
internal and external networks
\* Ability to act with integrity; demonstrate adaptability; work
commitment; maintain a positive performance in all situations
\* Working knowledge of Microsoft Excel, Word, Access and Outlook
\* Ability to interact effectively and tactfully with all levels of
\* Ability to read, write and speak English clearly
\* Maintain customer files
\* Notary Public commission
\* Assists Branch Management, Community Bankers and Commercial Loan
Officers on business calls to existing and potential new clients
Sitting for prolonged periods
Bending/Standing for prolonged periods
Walking for prolonged periods
Reading small print
Lift up to 25 lbs.
Push/Pull up to 25 lbs.
Filing for prolonged periods
Telephone for prolonged periods
Computer for prolonged periods
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another employee
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees or
applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response to
formal complaint or charge, (b) in furtherance of an investigation,
proceeding, hearing, or action, including an investigation conducted
the employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
It is Bank policy to provide equal employment opportunity for all
persons by administering recruitment, hiring, training, promotion,
compensation, benefits, and transfers, for all associates without
discrimination because of race, color, religion, national origin, sex,
age, disability, protected veteran status, sexual orientation, gender
identity or any other legally protected status. Peapack-Gladstone Bank
offers reasonable accommodation in the employment process for
individuals with disabilities. If you need assistance in the
or hiring process to accommodate a disability, you may request an
accommodation at any time. Please contact any member of management at
your nearest Peapack-Gladstone Bank office.
Equal Opportunity Employer M/F/Individuals with Disabilities/Veteran
Status (EOE) (AA).
VETERAN COMMITMENT. Peapack-Gladstone Bank commits to hiring returning
Peapack-Gladstone Bank was founded in 1921 by local businessmen who sought better service and convenience from their bank. Our strategy and culture stay true to our founders' core principles to this day.
With a well-recognized reputation as a high-performing boutique bank that is capable of providing the most sought after solutions, we offer an innovative approach to private banking for clients looking to establish, maintain and expand their legacy.
Our Private Wealth Management division, widely known as one of the largest New Jersey-based trust companies and wealth management firms, combined with our Commercial and Retail Private Banking divisions and our online platforms, give us the ability to provide our clients with unique and exceptional client experience.