Job Description Summary
The Room Attendant (RA) works with the Housekeeping Management Team to
clean guest rooms and public space areas, and/or work in the commercial
laundry facility, in accordance with brand time, product and placement
standards to ensure total guest satisfaction.
DUTIES AND RESPONSIBILITIES:
Deliver on the promise of Sonesta Service in all interactions with
guests and clients according to the Sonesta G.U.E.S.T. standards.
Respond to guest complaints, special requests and ensure corrective
action is taken to achieve complete guest satisfaction.
Clean and service assigned rooms or areas according to established
standards and procedures including making beds, dusting, vacuuming,
cleaning and sanitizing bathrooms, removing trash, etc. May include
cleaning the kitchen area, room refrigerator, microwave, coffee maker,
Notify supervisor when service is completed so rooms may be sold or
occupied. Report any room unable to be serviced to supervisor according
to established procedures.
When assigned to laundry, monitor laundry supplies and equipment to
ensure they are sufficient and in working order. Operate washers and
dryers according to hotel standards and manufacturers guidelines.
Receive soiled linens and inspect for damaged or stained items. Fold and
store clean linens, report damages to supervisor.
Minimize waste of supplies and amenities within all areas of
May regularly assist with deep cleaning projects.
Report needed repairs or unsafe conditions to supervisor.
Handle all lost and found items according to established procedures.
Promote teamwork and quality service through daily communication and
coordination with other shifts and departmental management.
Ensure compliance with federal, state and local laws regarding health
and safety services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
Some previous housekeeping experience preferred.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English is preferred; other
Basic reading, writing and mathematical abilities are preferred.
Frequently standing up, bending, climbing, kneeling, and moving about
Carrying, lifting or pulling items weighing up to 75 pounds.
Will be required to regularly use commercial cleaning chemicals.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Description
Sonesta recognizes that benefits play a vital role in helping ensure the
health and financial security of employees and their families. We offer
a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full
application in addition to attaching a resume. Incomplete applications
received will not be considered.
Equal Opportunity Employer-minorities/females/veterans/individuals with
disabilities/sexual orientation/gender identity
61 Interpace Pkwy.
Parsippany, NJ 07054