Job Description Summary
The Guest Services Agent (GSA) is responsible for consistently
delivering results that contribute to the mission and overall success of
the hotel by accomplishing performance objectives covering the front
desk and is support for the Operations Manager. The GSA serves as the
point person with regard to the Front Desk technology systems and
in-house guest relations during their shift. The GSA is first point of
contact and therefore represents the brand as all guests enter the
DUTIES AND RESPONSIBILITIES:
Deliver on the promise of Sonesta Service in all interactions with
guests and clients according to the Sonesta G.U.E.S.T. standards.
Register guests, issue room keys, and provide information on hotel
services and room location. Answer phones in a prompt and courteous
Accurately process all cash and credit card transactions in accordance
with established procedures including but not limited to posting all
charges, completing cashier and other reports, preparing deposit, and
counting/ securing assigned bank.
Responsible to maintain the security of cash, credit card transactions,
and guest information.
May routinely book guest reservations for individuals and/or groups that
are requested either by phone or from within the hotel; process
cancellations, revisions, and information updates on changes. Up-sell
rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated
by the hotel management team with regard to room type and length of stay
Promote teamwork and quality service through daily communication and
coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service
and products offered by the hotel. Follow all local laws with regard to
alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest
services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent required.
One year of previous hotel experience, or retail customer service
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English; other languages
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss
concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training
Experience with Microsoft Office and Opera systems preferred.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Valid drivers license required.
Frequently standing up, bending, climbing, kneeling, and moving about
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Description
Sonesta recognizes that benefits play a vital role in helping ensure the
health and financial security of employees and their families. We offer
a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full
application in addition to attaching a resume. Incomplete applications
received will not be considered.
Equal Opportunity Employer-minorities/females/veterans/individuals with
disabilities/sexual orientation/gender identity
61 Interpace Pkwy.
Parsippany, NJ 07054