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60322322 Project Advisor, Resi Energy - Pine Brook, NJ

Job Information

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# of Positions :
Minimum Education Level :
Bachelor's Degree
Experience Required :
Duration :
Full Time Regular
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Job Description


Project Advisor, Resi Energy

Job Description
Through engaging and informational interactions with our customers, the Project Advisor performs a pivotal role in ushering projects from order to installation and system activation. The primary function of this role is to be responsive to customer questions and concerns by leveraging superior people skills across multiple forms of communication to facilitate project progression.
In providing resolution to customer concerns, Project Advisors work cross-functionally with other internal teams to ensure a timely installation and incredible customer experience. The Project Advisor must be a subject matter expert in the entire suite of Tesla Energy products and fully understand the complete job life cycle as they proactively provide updates and set correct customer expectations.
The ideal candidate brings high energy, a desire to learn and master new technologies and an optimistic approach to every customer interaction.
Respond to high volume of customer communications leveraging multiple platforms including Phone, SMS, Email and Live Chat. Do so quickly and accurately to resolve issues and push projects to installation and other critical milestones.
Provide customers and internal teams with necessary project updates, setting correct expectations to maximize customer experience and achieve business goals.
Manage personal calendar to ensure all follow-up commitments are met.
Address any potential problems on customer accounts by utilizing critical-thinking skills to drive timely resolutions.
Utilize effective time management to assess daily workload and subsequently prioritize tasks, maximizing impact on required worklist.
Interface with internal energy departments to ensure accurate and timely action to customer requests.
Ensure an incredible customer experience even when obstacles present themselves, including those outside one's direct control.
Bachelor's degree or equivalent experience in a fast-paced customer facing role.
Positive and energetic phone skills, excellent listening skills, strong writing skills.
Extremely detail-oriented, organized, resourceful and able to adapt to shifting priorities.
Self-motivated and passionate with ability to work effectively in a highly automated and collaborative environment.
Maintain high level of organization while managing high volume pipeline of customer projects, considering future implications of immediate actions for acceleration of project completion.
Strong relationship management skills and the ability to explain complex technical concepts.
Proven track record to meet or exceed targets and goals.
Ability to function autonomously, working independent of a support staff, in a fast-paced environment
Must take initiative, not accepting the status-quo to resolve customer issues.
Be resourceful; identify and utilize all available options to achieve company targets.
Understand how decisions in one area impact other departments and operational goals.
Be solution-oriented, approaching challenges or delays with optimism and creative ideas for resolution.
Proficient with standard corporate productivity tools (email, voicemail, MS Office, internet navigation, and customer relationship management).
Must be comfortable with and eager to learn about complex technologies and business processes.
Enthusiastic and passionate about the energy industry and Tesla.
Be a good person, team member, and colleague. Represent Tesla with pride and integrity.
Must have or be able to obtain a Home Improvement Salesperson license through the California Contractors State Licensing Board (CSLB).

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Company Information

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Description :
SolarCity® (NASDAQ: SCTY)  is America’s No. 1 full-service solar power provider and an international company with the acquisition of Zep Solar. The company has disrupted the century-old energy industry by providing renewable electricity directly to homeowners, businesses and government organizations for less than they spend on utility bills and further protects them from rising rates. SolarCity currently serves 15 states and signs a new solar customer every five minutes. The company makes clean energy easy by taking care of everything from design and permitting to monitoring and maintenance. SolarCity was honored as one of the Top 20 Best Places to Work in America by Glassdoor in 2013, and recently launched the Give Power Foundation to provide clean energy to those who need it most. The company has hundreds of job openings nationwide. Visit the company online at and follow the company on Facebook & Twitter.
Type :
Direct Employer
Address :
3055 Clearview Way
San Mateo, CA 94402

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