We are seeking a Senior Desktop Support Analyst in our Morristown, NJ office. What can you expect? \* We are seeking a talented and motivated Senior Analyst - Onsite Technical Support to join our team. Joining our team will provide you with the opportunity to work for a best-in-industry company while utilizing and enhancing your customer service and technical skills. \* You will you will be responsiblefor providing technical support related PCs, mobile devices, printers, videoconferencing, business application software, telecommunication issues and local network issues tointernal employees and clientsacross multiple operating companies and locations. What is in it for you? \* Being part of the Marsh & McLennan businesses; a premier global brand with the financial power to match \* Culture where continuous personal development brings opportunity for professional growth and mobility Competitive pay, full benefits package - starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution \* Generous paid time off for vacation, sick, company holidays and time to give back to your community \* Employee Resource Groups, which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations \* Working with the most innovative and respected reinsurance colleagues in the industry We will count on you to: \* Performs installations, trains, maintenance, troubleshoots and repairs of all OpCo desktop hardware/software technologies \* Provide onsite support for walk-in colleagues at TechStop \* Provide onsite/remote desktop support & take Service Desk calls and chats support \* Performs activations and supports Mobile devices \* Perform PC builds/reimages for new hires, refreshes, break-fix etc \* Assists with setup, and operation of audio visual hardware as; required by end user \* Determines appropriate hardware/software based on corporate policy and end user requirements \* Uses corporate Incident Management System to record and track all support work \* Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency, and follows up with customers on all issues \* Escalates incident, and questions to appropriate support groups \* Supports events, such as infrastructure changes, software releases and BRM etc \* Provides timely updates to Management about service issues, when appropriate \* Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves \* Assists administration and maintenance of non-desktop Technology Infrastructure component's at the request of other Service Towers \* Assist with, installations, maintenance, troubleshooting and repairs of Office Telephony Systems \* Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets \* May assist with the procurement of hardware and software. \* Performs time tracking tasks, as required \* Supports team's abilities and functions through positive customer relations. \* Contributes to, improvement/enhancement of processes and procedures \* Gains additional knowledge, and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members \* Performs related duties as assigned by management What you need to have: \* Two years' work related experience preferred \* Superior customer service skills \* Ability to quickly and effectively diagnose and resolve technology issues \* Work in a very busy and fast-paced environment \* Stay calm and level headed when under pressure \* Strong individual / team working ethics \* Express ideas clearly in both written and oral communications \* Work independently to plan, organize and prioritize one's own activities \* Flexibility and availability to travel to various offices & work after hours if needed What makes you stand out? \* Possess positive attitude \* Bachelor's degree preferred but not required \* Self-motivated \* Strong work ethic \* A+ Certification, Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE) Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, To view the full job description, click here</>
Marsh & McLennan Companies is a professional services firm that helps complex organizations manage risks and make the most of their opportunities, their capital, and their people.