NAM CI Business Intel Manager - Flexible US locations
Supply Chain/Logistics Operations
Last application date: 11/12/2021
Applies expert business knowledge and analytical skills, tools and methodologies to help deliver actionable insights and solutions within the NAM Customer Experience (CX) teams. By working closely with CX leaders and related data, identify opportunities, drive efficiencies, scalability, and/or contribute to an improved customer experience.
We offer you an exciting global career at the forefront of world trade.
Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy...
We're proud of our people who define our company's industry leadership, global team culture and customer-centric focus every day.
When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off - and our parental leave policy is recognized world-wide as one of the best in the industry.
Every company, every country wants access to a competitive shipping, logistics and port system - and our people have created one company that offers one, easy-to-use solution to all their shipping needs.
Maersk is unique
Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers' global supply chains. We do this through the global scale of Maersk, the world's largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.
Join us and play an important role on our team lifting global trade every day!
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job - we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
*Assist with performance management by Analysing KPI and other CX data to identify bottlenecks, opportunities, and drive improvements
*Applies expert knowledge about specific analytic methods & tools to deploy innovative solutions and introduce automation
*High level of customer-focus including customer-specific KPIs, CSLS (Satisfaction) & VOC analysis
*Assist with capacity management by tracking and forecasting customer volumes & trends
*Ensure proper financial controls are in-place to identify areas of high cost, waste and/or revenue leakage including analysis related to waivers, longstandings & billing
*Ability to gather and understand requirements. Source and analyse the relevant data and coordinate with the NAM CI Data team to deliver solutions which are easily adopted, owned and actioned by the business
*Ability to leverage internal and external resources and best practices through networking and collaboration
*Provides solution design options, recommendations and assist in the final selection & delivery of the chosen solution
*Coordinate with CX Leaders to capture incoming data-related project requests for both new solution requests and on-going enhancements. Responsible for working alongside of the CI Data team to assess effort & benefit (Data Pipeline Management)
*Often required to work in a project environment where timelines, budgets, risks and stakeholder management are critical
*Act as a trusted partner to the CX leadership team and provide regular updates to management and key stakeholders. Communicate/escalate issues in a timely manner. Be transparent with any changes to scope, timelines or budget
We are looking for
*At least 5 years relevant work-experience managing & analyzing data and using insights to implement improvements
*Bachelor's Degree or equivalent experience in Business Statistics, Finance, Information / Data Science preferred
*Proficient with Microsoft Office 365 - advanced Excel skills required. Proficiency in MS Access a plus
*Demonstrate a proven track record and willingness to learn quickly, find solutions and apply learnings to current business challenges
*Advanced Excel Skills required. Proficiency in MS Access a plus
*Proven record in building strong relationships and stakeholder networks
*A strong team player but also able to work independently
*Excellent verbal, written and presentation skills. Ability to communicate effectively with senior leaders
*Solid organizational & follow-up skills including attention to detail & ability to multi-task
*Results/deadline-oriented, analytical, and innovative
*Lives the Maersk company values
Last application date: 11/12/2021
You must be authorized to work for any employer in the US. Local candidates only; no relocation assistance is provided.
Pay Transparency Notice:
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com All the way.
For further information, please contact: MARCO.GOMEZ.SANCHEZ@MAERSK.COM
Internal contact: MARCO.GOMEZ.SANCHEZ@MAERSK.COM
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
Maersk Line, the global containerized division of the Maersk Group, is dedicated to delivering the highest level of customer-focused and reliable ocean transportation services. Our vision, built from a strong heritage of uprightness, constant care, and innovation, has guided our business operations since the first Maersk Line vessel sailed in 1904. By remaining committed to that vision we have expanded our business to become the world’s largest ocean carrier. And we are consistently recognized as the most reliable container shipping company.