The Program Manager (PM) will support the Global Rare Disease Medical Excellence Content & Education team with overall program management, including oversight of cross functional preparation, implementation and facilitation of Content & Education activities and tracking progress of key Content & Education plan deliverables, vendor and cross-alliance management, and other projects as assigned.
The Program Manager will accurately track asset level and cross-alliance activities and identify and raise any risks / opportunities within the Content & Education plan deliverables. This includes support of project schedules/timelines, process development, budgets, status reporting, project communication, tracking and resolution of issues, tracking risks to resources and budget, and driving agendas and facilitation of meetings. The Program Manager will plan and manage projects or sub-projects under the general direction of the Content & Education TL, and in partnership with other Medical Affairs representatives. Additionally, this role will focus on process improvements where needed and share best practices across the Global Medical Excellence team including Franchise/Regional program/project management, Field Medical Excellence, Project Administration.
The Program Manager is responsible for supporting the Content & Education team with key reports/dashboards on various content and education related analytics and will need to proactively communicate / distribute to respective stakeholders.
Supports the development, maintenance, and oversight of the Content & Education and other project plans and tracking of key deliverables for assigned therapeutic area. This includes an overview of project schedules/timelines, budgets, and plans for project quality, resources, communications. Identify proactively all risks / opportunities to be addressed with the Content & Education therapeutic lead
Serve as subject matter expert for Governance / Medical Review Committee processes and provide operational support and/or guidance to Biopharma Ops teams, if applicable
Manage medical communication vendor contracts, scope of work and ensure timely delivery of content for use
Lead financial projections and overall management for Content & Education team budget, working with finance, TLs and other team members as necessary
Support the creation and development of new, innovative tools (e.g. Data Visualization US and ex-US roll out, MST Newsletters, Asset infographics)across assigned assets
Support omnichannel planning and execution, if applicable
Maintains ongoing relationship with key partners to ensure the current process areas are followed and properly and consistently conducted; addresses any gaps in the process
Works with the Content & Education TL to assess organizational needs, capacity management, and identifies gaps. Proposes new processes and tools (including digital tools) to improve efficiency
Drives agendas and supports facilitation of team and cross-functional Content & Education strategy meetings, ensuring minutes, action items are recorded, filed and tracked.
Provides presentation development support for internal meetings and drives Op Plan process for Content & Education TL
Establish routine 2-way communications within and across sub-team members, including regional/country teams
Responsible for maintaining all key documents in source system / platform e.g. Teams account and user access.
Responsible for retrieving and storing (in content management solution) copyright permissions for certain figures, graphs and images as required.
Bachelor's degree required; Masters preferred
6-8 years of experience in pharmaceutical industry or related fields
10 years of experience in medical affairs programs and / or medical communication operations is required
Experience in global work environment
Understanding and adherence to Project Management methodologies
Scientific Communications/Med Ed Agency experience a plus
Ability to implement projects of strategic importance on time and within budget
Capable of working independently on multiple projects with the ability to prioritize tasks and meet strict deadlines with good judgement
Identifies, analyzes and communicates problems, issues and opportunities, ability to escalate as appropriate
Strong problem solving and follow-through capabilities
Excellent organization skills, detailed oriented
Ability to operate effectively in a heavily matrix organization, with experience managing global projects with team members in multiple locations
Build effective relationships to influence without authority
Strong communication and interpersonal skills; fluent and able to influence others in spoken and written English
Flexibility, the ability to adapt to changing project scope and direction; ability to adapt to changing team structure
Ability to professionally interact with all levels of the organization
Ability to maintain confidentiality with sensitive information
Mastery of Microsoft Project, Excel, and PowerPoint
Strong meeting organization and facilitation skills
Ability to build/manage vendor relationships to deliver best in class content
Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.
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Continuous Imprv and Proj Mgmt
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