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60368723 Technical Training Specialist - Morris Plains, NJ

Job Information

ID :
#37010856
# of Positions :
1
Minimum Education Level :
Bachelor's Degree
Experience Required :
3+ years
Duration :
Full Time Regular
Shift :
Unspecified
Hours per week:
40

Job Description

 

Job Description

The ideal candidate will meet the following requirements:

Bachelor's degree in business, education or human resources

Master's degree in Business Administration, a plus

Applicable Organizational Development (OD), Learning, and/or Training Certification(s) preferred

Three (3) to five (5) years of experience working in the global mobility sector or equivalent experience in financial services or related service organization

Minimum of two (2) years of experience in a corporate or business setting, preferably in a training or technical support role

Demonstrated experience and qualifications in training and development and/or related industry/business processes

Demonstrated leadership skills

Ability to inspire interpersonal effectiveness to train personnel and effect change

Demonstrated ability to analyze and evaluate business processes in order to identify and implement appropriate learning and development solutions

Understanding of ISD (instructional system design) methodology to ensure knowledge and skill transfer in programs designed and developed for key populations, including applying evaluation methods for knowledge and skill transfer

Deep understanding of adult learning methodologies, including use of, and comfort with virtual techniques, leveraging vehicles such as Surface Hubs, Zoom, Go-To Meeting, and Teams

Ability to build relationships at all levels and influence leaders and colleagues across the organization and act as a business advisor

Extensive knowledge and skills using Microsoft Office products.

Location

NJ W Workforce Mobility-NJ21-Morris Plains

Requirements

Weichert Workforce Mobility is hiring a Technical Training Specialist. The Technical Training Specialist is responsible for providing technical education/training and best-in-class, high intensity support to the Weichert Workforce Mobility global employee base. The position analyzes, designs, delivers, implements, and evaluates training events and materials. The position also participates in the administration, coordination and scheduling of all training and support events based on organizational and employee needs to ensure field employees have thorough knowledge of the Weichert Go (Salesforce) system and can manage and confidently handle all system interactions. The Technical Training Specialist performs support activities that revolve around the Weichert Go System, other integrated applications, processes, and products with the incorporation of our world class practices. The position also liaises between the field and their corporate partners supporting the Weichert Go Enterprise and its integrated systems.

Job responsibilities include, but are not limited to, the following:

Creates training plans; designs, develops, and deploys training events and supporting materials.

Clarifies local training requirements using needs assessments.

Conducts classroom style workshops for field staff.

Delivers training and other supporting presentations to field staff via webinars.

Builds self-learning products; administers and maintains their delivery.

Builds rapport with customers throughout the field.

Ensures adequate system requirements and system access for field offices and their personnel.

Leads and supports on-site Go-Live activities.

Provides ongoing support during Hyper-Care period and post-implementation, according to Weichert technology support model.

Assumes a liaison role for all internal and external communications for users of the Weichert Go (Salesforce) system and its integrated components.

Continuously builds the competence in a network of supportive Champions (Weichert Go Trailblazers) at the local/office/department level to ensure they play a vital role in the on-going learning process and can confidently act as a first point of contact for colleagues.

Enhances technical instructional delivery on a continual basis.

Contributes to the Technical Training team; supports the mission and all its goals, projects and action plans.

Considers customer's needs and desired outcome and provides the best possible resolution to issues, and shifts priorities as needed to resolve or escalate all support interactions.

Represents the Weichert Go System and its business group as a leader in a professional and positive manner.

Troubleshoots, researches, utilizes all available resources, applies sound judgment, and interprets policy when supplying field solutions and communications.

Performs other duties and projects as assigned by leadership pertaining to training and development, as well as other mission critical projects.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Company Information

Name :
Description :
Real Estate
Type :
Direct Employer
Address :
1625 State Route 10
Morris Plains, NJ 07950

Application Information

Online :
Job Posting Entered On :
11/16/2021
Job Posting Expires On :
2/14/2022