This role will play a key role in the Data Stewardship & Reporting team to deliver on the team vision outlined below.
We will enable Biopharma Medical Affairs with the power and access to high quality data and analytics. We will bring efficiency, scalability and innovation to the way information is used and consumed. We will make it easier for Biopharma Medical Affairs to make quality business decisions. We will bring value, demonstrate leadership and have fun.
This colleague will steward and deliver HCP data on behalf of the Medical Affairs functions to:
- ensure quality, standardization, and access to the data, and
- provide actionable reporting solutions for all Medical Affairs functions across all BU. The individual will strategically collaborate with senior business leaders, Medical Operations Partners (MOPs), and other Biopharma Ops Leadership, and select other Leads from across partner functions (Digital, BAI, and other functions) to operationalize and standardize delivery of standard HCP reporting, HCP identification, metrics and dashboards.
HCP identification - owner of Veeva Link and custom reporting gateway to Veeva services
The role will apply extensive delivery knowledge to partner with the Service Design Owner for HCP and FF Data Stewardship & Reporting as well as Bold Move Design Owners as needed to support and enable service improvements for NA within this service vertical.
Accountable for delivering HCP and FF Data Stewardship & Reporting remit in support of Medical Affairs while applying skills and knowledge to enhance service delivery continuity and quality
Provision of standard Data, Analytics and Reporting services for Medical Affairs
Management of Data Quality, especially HCP Data
Development of Data Quality and Standardization Strategies, especially HCP Data
Enabling HCP analytics and profiling to support Medical Affairs needs
Enables Service Design Owner(s) allocated to Patient & HCP Marketing Enablement to implement service improvements that ensure a positive customer experience
Reports to HCP and FF Data Stewardship & Reporting Service Vertical Lead of Biopharma Ops
Drives business to deliver data stewardship / customer facing reporting services for Medical Affairs:
Scope includes all Medical Affairs needs across BUs and geographies
Lead the delivery of robust, standardized data / reporting solutions to Medical Affairs teams and leadership
Management of self-service tools (e.g. dashboards, reports) for Medical Affairs teams to enable on-demand access to data and analytics.
Manage relationships with senior stakeholders (Sr. director and above) across the organization
Create strategic capability roadmaps and execution plans
Formulate solutions which require alignment of large multidisciplinary, cross functional teams comprised of director level colleagues
Applies technical, line and business knowledge to influence the strategic direction of data stewardship services
Partner with data providers, digital (SMART), Pfizerworks (Tableau) and other platform parties as needed
Lead requirements & change management for reporting solutions and solicit from key stakeholders where applicable
Ensure timely delivery and self-service access to metrics and reporting via platform solutions
Oversees data quality and compliance for Medical Affairs customer facing reporting:
Manages data quality to effectively provide business decision support
Develops strategies to ensure continued data quality
Identifies data-related risks and monitors effectively to mitigate them
Ensures all colleagues and contractors are Pfizer compliant, and all solutions and reporting meet the governance, legal and compliance needs for Medical Affairs
Serve as the escalation point for data quality-related work on a daily basis
Provides leadership and development to ensure expectation and high standard of service delivery is met alongside building a highly engaged and motivated team
Develops core KPIs, quality frameworks and monitors / track service delivery and inputs into overall goals
Identifies and monitors risks effectively to manage risks within the team
Exercises independent judgement to improve opportunities for Enablement service delivery through increases in efficiency and scale:
Improves quality, consistency (One Pfizer), and compliance across BUs and countries
Streamlines and scales systems across markets and BUs with central support
Develops innovative or original ideas for HCP data stewardship initiatives
Acts independently on self-initiated data stewardship projects
Identifies needs for innovation or operational support
Takes appropriate / compliant risks to advance innovative processes and methodologies for complex problems
Drives transformation: standardization, optimization and automation towards higher efficiency, better service quality, and faster solution provisioning
Fosters strong connections outside the Pfizer network to benchmark Pfizer work and keep abreast of best practices
Leverages approved Biopharma Operations tools and platforms to enable and standardize service delivery including but not limited to On Demand, On Demand Service Request Tool and others
Ensures all service delivery meets agreed in place quality plans in collaboration with CQO and HR Global Compensation to meet compliance policies, guidelines and procedures
Defines priorities and allocates resources to drive efficient and effective client engagement:
Forecasts and plans resource requirements for projects across Data Stewardship & Reporting
Possesses a deep understanding of Medical Affairs business landscapes and BU strategies to determine key priorities and their impact on Data Stewardship & Reporting activities
Proactively engages with Medical Ops Partners (MOPs) and BU leads to understand and 1) ensure alignment of Biopharma Ops' client strategies for Medical Affairs and 2) determines optimal resource allocation and investment that enables efficient and high-quality HCP engagement
Manages his/her budget to ensure service delivery commitment and financial expectations are met
Will align, contribute to and implement the new Data Stewardship & Reporting Design capabilities that are part of the vertical roadmap and strategy
BA Required; MBA or equivalent Master's-level education preferred
10+ years of experience in the Pharmaceutical industry, preferably with a good understanding of Medical Affairs
Proficient in strategic data management: organizing, understanding, consolidating, and distributing complex data sets from diverse sources
Fluency in English required
Cross-BU and/or diversity of job experiences
Proven track record of delivering business performance
Demonstrated history of leading innovation/transformation
Drive for optimization/excellence
Delivery of exceptional customer services and experiences
Track record for building strong cultures
Strong ability to drive collaboration and foster highly productive, functional relationships internally and beyond the Pfizer network
Demonstrated agility and ability to drive program completion in expedited timelines
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Other Job Details
Last Date to Apply for the job:December 9, 2021
Eligible for Employee Referral Bonus
Additional Location Details: This role can be located at any global Pfizer site
Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
Mkt & Sales/Commercial Bus
EEO & Employment Eligibility:
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
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