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58728857 Technical Support Engineer II - Parsippany, NJ

Job Information

ID :
# of Positions :
Minimum Education Level :
Associate's Degree
Experience Required :
5+ years
Duration :
Full Time Regular
Shift :
Hours per week:

Job Description


Bio-Rad is looking for a Technical Support Engineer II.

This role will provide technical support/service to customers, Sales Representatives, and field personnel regarding company products. The person in this role will analyze problems with an emphasis on hardware and product use to identify problem areas and recommend corrective action. They will also document problems and resolution in customer relationship management (CRM) software application. At need, this person will also provide after-hours support to customers as part of a scheduled rotation.Responsibilities

Provide assistance to Bio-Rad customers, sales, and field service personnel with regard to the correct use of Bio-Rad products.

Communicate all aspects of a system operation, assay performance, troubleshooting, and maintenance to customers.

Document all customer (internal and external) interactions via CRM software application.

Document all issues with products and forward the information or findings to appropriate manufacturing group.

Maintain case documentation qualification proficiency.

Possess advanced technical knowledge for assigned products and/or product lines.

Possess strong analytical problem solving skills and ability to conceptualize customer problem and suggest appropriate resolution.

Demonstrate strong organizational and time management skills.

Possess strong customer service skills and the ability to resolve conflicts.

Bachelor or Associate degree in engineering or equivalent in education and experience.

5-7 years of Bio-Rad product experience and/or significant transferable electro-mechanical/electronics experience with direct industry related field service experience.

Requires basic knowledge of PC-based computer use and Microsoft Office or similar software programs.

1-2 years working experience in a laboratory setting (clinical laboratory, research labs, clinical diagnostics or manufacturing industry). Experience in a Call Center (Customer Service or Technical Services) is a plus.

Advanced time management and organizational skills.

Advanced troubleshooting and problem solving skills, as well as, extensive product knowledge and ability to learn/become proficient quickly on new products/equipment.

Vaccination Requirement:

Due to the higher threat of more infectious and deadly COVID-19 variant strains emerging, Bio-Rad recently announced a new mandatory vaccination policy requiring its US employees to be fully vaccinated against COVID-19 as a condition of employment. Bio-Rad will make reasonable accommodations for valid exemptions based on disability, medical, or religious reasons. With this policy, Bio-Rad joins a growing list of companies that are prioritizing sound science and available facts to best ensure the ongoing safety of its employees and the community.

About Bio-Rad:

Bio-Rad is a global leaderprovidinga broad array of clinicaldiagnostics andlifescienceresearchproducts. With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

Agency Non-Solicitation:

Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

EO Employer/Vets/Disabled/Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Age

Company Information

Name :
Description :
Our Mission
To provide useful, high-quality products and services that advance scientific discovery and improve healthcare.

Annual Sales
Revenues exceeded $2.1 billion in 2014.

Business Segments
Bio-Rad operates in two industry segments: Life Science Research and Clinical Diagnostics. Both segments operate worldwide.

Number of Products
More than 8,000

Hospitals, reference, transfusion, and clinical laboratories as well as universities and medical schools, industrial research organizations, government agencies, pharmaceutical manufacturers, biotechnology researchers, food producers, and food testing laboratories

More than 7,600

Hercules, California

Type :
Direct Employer
Address :
1000 Alfred Nobel Drive
Hercules, CA 94547

Application Information

Online :
Job Posting Entered On :
Job Posting Expires On :