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61529614 Senior Support Specialist - Pine Brook, NJ

Job Information

ID :
# of Positions :
Minimum Education Level :
Associate's Degree
Experience Required :
2 years
Duration :
Full Time Regular
Shift :
Hours per week:

Job Description


Tracking Code


Job Description

Kearfott Corporation, a global avionics motion control, and navigation supplier is a leader in the design and manufacture of precision motion control products and inertial control components. Our inertial guidance and navigation systems control military and commercial aircraft, military land vehicles, missiles, marine applications, satellites, and space instruments.

We are looking for talented individuals who want to be part of a world-class workforce. Join Kearfott and become part of a company that is recognized for technical expertise and respected worldwide as a full-service provider. For more information visit our website at

Position Description

This position is responsible for providing level 2 help desk support to assist in delivering a stable and reliable end-user computing environment, in support of the company's business goals and objectives. This includes assisting company users and visitors with IT requests problem diagnosis and problem resolution. The employee will work as part of a team that manages the support of end-user facing IT operations. This position will contribute by assisting with applications deployment, users' data management, end-user administration, users' peripheral functions, and administering the end-user computing device life cycle. Teamwork and collaboration with other IT team members is key requirement for this position.

Essential Functions

Technology Functions:

Operates the help desk by monitoring ticket queue, inbox, and phone, and taking action as appropriate to respond to issues and requests.

Provides level two troubleshooting and resolution for desktop hardware and software-related problems. Resolves technical problems related to desktop applications.

Diagnosis resolves and communicates problems experienced by end-users, escalating that outside of the position's responsibilities as well as recurring problems.

Documents progress and ultimate resolutions to end-user issues and requests.

Executes periodic administration and operations procedures under the direction of senior IT staff.

Develops and maintains procedural documentation, clerical duties, or any other duties as assigned by supervision

Project Management:

Follows instructions and completes assigned tasks while clearly communicating results.

Works with peers to complete project tasks.

Provides input for defining and prioritizing tasks.


Supports the user community by responding to issues and requests in a timely manner and actively supports the team's goal of consistently attaining over 80% First Contact Resolution.

Assures end-user satisfaction, communicates issues, requests, and resolutions clearly in speech and writing.

Works with end-users to implement IT skills training to perform skills refresh or announce the new or changed capability of the deployed system.

Critical Competencies


Expert level operation of Windows desktop operating systems, all versions, including Remote Desktop

AD end-user administration

Proficient operation of Microsoft Office 2010 and higher and other basic Microsoft Windows applications

PC, laptop, tablet, smartphone (iOS and Android) configuration, and troubleshooting

Basic client-based network configuration

Excellent diagnostic, problem resolution, and proactive monitoring skills are required


Advanced networking skills including non-Windows based networking

Unix/Linux fundamentals

Operation of VMWare VDI and Windows VDA

Proficient operation of secondary Microsoft Office applications (Project, Visio)

Operation of engineering and business applications

Windows GPO operation

Proficient operation of secondary Microsoft Office applications (Project, Visio)

Operation of engineering and business applications

Windows GPO operation


Demonstrates superior oral and written communication skills.

Demonstrates superior customer service skills.

Education & Experience

An Associate's Degree in an IT or related technical field plus 2 years or more relevant work experience is required.

Microsoft certifications are a plus.

US Citizenship is required.

This position is located at our Pine Brook, NJ facility. Relocation assistance is not available.

Job Location

Pine Brook, New Jersey, United States

Position Type


Kearfott takes affirmative action as to all of the above to provide Equal Employment Opportunity to protected veterans, women, minorities, and individuals with disabilities. Kearfott’s EEO/AA Policy is supported by all levels of Company management

Company Information

Name :
Kearfott Corporation
Description :
The Kearfott name is synonymous with high performance, quality and reliability. The most demanding platforms rely on Kearfott for guidance and navigation, automatic fire control, precision line-of-sight targeting, electro mechanical actuation and control, precision motion sensing, and integrated motion control systems. Kearfott solutions have been in reliable service for decades aboard commercial and military aircraft, autonomous underwater vehicles, maritime vessels, land vehicles, and spacecraft around the globe.
Type :
Direct Employer
Address :
1150 Mcbride Avenue
Ste 1
Woodland Park, NJ 07424

Application Information

Online :
Job Posting Entered On :
Job Posting Expires On :