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61588364 Account/Research Manager, Channel Performance - Parsippany, NJ

Job Information

ID :
# of Positions :
Minimum Education Level :
Bachelor's Degree
Experience Required :
3+ years
Duration :
Full Time Regular
Shift :
Hours per week:

Job Description


Account/Research Manager, Channel Performance


Market Research --> Client Service

Job Location

One Upper Pond Road Morris Corporate Center 2 Parsippany, NJ 07054,
Parsippany, NJ

Tracking Code


Position Type


About Ipsos

Ipsos is the world's third largest market research company, present in 90 markets and employing more than 18,000 people. Our passionately curious research professionals, analysts and scientists have built unique multi-specialist capabilities that provide true understanding and powerful insights into the actions, opinions and motivations of citizens, consumers, patients, customers or employees. We serve more than 5000 clients across the world with 75 business solutions.

Founded in France in 1975, Ipsos is listed on the Euronext Paris since July 1st, 1999. The company is part of the SBF 120 and the Mid-60 index and is eligible for the Deferred Settlement Service (SRD).

ISIN code FR0000073298, Reuters ISOS.PA, Bloomberg IPS:FP

Research Manager - Channel Performance Mystery Shopping

Position Summary

The Account Manager will be an integral part of the Mystery Shopping team. The successful candidate will hold considerable responsibilities and play a significant role in the maintenance and growth of long term client relationships. The role will be involve frequent direct contact with clients on location and will consist of specific on site tasks that are vital for account success.

Key Responsibilities

Manage and coordinate all aspects of the research process from questionnaire writing and research design, analysis and interpretation of results through to preparation of reports

Liaising on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that reliable results are delivered to client in a timely, cost-efficient manner

Build and maintain relationships with key clients by responding to queries and providing updates per client requests

Work with internal operation teams to ensure successful project execution

Maintains project budget and works with team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life-cycle

Ideal Candidate has the Following Skills & Experience

Completed Bachelor's Degree in related field

3-4 years of market research experience; customer experience research an asset

Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint

Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information

Data savvy with a strong attention to detail and accuracy

Basic knowledge of SPSS and/or other quantitative reporting tools

Prior experience using Sassie or any other related mystery shopping platforms a plus

Ability to manage multiple projects simultaneously while maintaining a strong client service orientation

Ability to manage complex, multi-faceted project budgets and to create, manage, and commit to a project plan, schedule and budget

Highly motivated, self-directed & possess a driven personality capable of working within tight deadlines

Thrives within a team environment

Excellent written & verbal communication skills with well-developed interpersonal and presentation skills

Ipsos Makes a Difference

Our people see to that. We attract the best talent and serve the best clients. Ipsos offers a dynamic work environment where your talents are nurtured and your skills are enriched. We encourage initiative, innovation and risk-taking to further develop our business and our people. We are enthusiastic, confident and results oriented which is why our clients come to us. That's what makes us proud to be Ipsos.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

Job Duration


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Company Information

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Teams & Talents

Ipsos is proud of attracting the best talent in the profession. As a curious and intuitive individual, an enthusiastic professional with a passion for creating knowledge, at Ipsos you will be fully dedicated to finding the best research solutions for our clients.

Mission & History

Ipsos focuses on a single activity, namely the production, interpretation and distribution of information gathered from individuals about their opinions, desires, attitudes and behaviours.

To meet our clients’ expectations as accurately as possible, we have organized our business into five specialisations - advertising research, marketing research, media research, opinion and social research, and quality and customer relationship management research - and have made of our operations (data collection and delivery) our sixth specialisation.

Thus, Ipsos experts analyse the subtle differences between individuals to produce accurate snapshots of their expectations, motivations and intentions as citizen-consumers.

This unique approach that Ipsos calls ‘Nobody’s Unpredictable’ enables its clients to understand their markets, their customers and a changing world.

The Ipsos difference

Ipsos is an independent company managed and controlled by research professionals.

•Our ambition is to make Ipsos our clients’ preferred research company. For this, we have grown Ipsos into an international group and we have recruited the best professionals to assist us in all major markets.
•We have chosen to specialise our business and to place expertise at the core of our activity. We aim at delivering high quality information adding significant value detailed with explanations and advice for immediate use.
•Our objective: maintain a solid financial performance higher than the market’s and develop responsibly, taking care to make the best use of Ipsos’ means and resources.
Type :
Direct Employer
Address :
360 Park Ave South, 5th Floor
New York, NY 10010

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