In this role, the incumbent will be responsible for the internal sales and daily operations of the branch. The Branch Manager will be required to demonstrate excellent customer service in accordance with the Bank's Core Values. This incumbent will manage, coach and lead a team to execute all operational, service, sales and community initiatives as outlined by corporate policies/procedures and branch goals. The Branch Manager will serve as the face of Investors from identifying customer needs to providing world class products and services in an honest and straightforward manner.
Identifies, develops, and closes sales; applies selling techniques to generate product interest; actively cross-sells products/services; Develops and communicates strategies to enable branch to achieve sales/deposit goals.Excels in the acquisition of new customer relationships through referral and internal opportunities. Ability to retain and grow existing customers into profitable relationships. Maintains current tracking of referral & campaign goals. Leads staff by continuously demonstrating and applying knowledge and proficiency with the Bank's products, services, policies and procedures. Provides continuous coaching on selling techniques.
Manages daily cash & ATM proof. Investigates, resolves and reports out of balance transactions. Manages vault controls to include cash orders, shipment verification and vault logs. Ensures customer transactions are completed accurately and records of all transactions are maintained according to the Bank's policies and procedures. Cultivate internal partnerships to ensure effective execution of branch operations and sales efforts.Opens and closes the branch and conducts security inspection of branch grounds. Plays an active role in monthly branch audits and security reports to ensure satisfactory audit results. Build and maintain customer loyalty through exceptional customer service as defined by Investor's Retail Playbook. Maintains and develops working relationships by effectively responding to customer needs, resolving inquiries/ complaints in a positive, professional and timely manner as outlined in Bank policies and procedures.
\* Works to ensure the growth of assigned branch, providing strategic leadership and direction to branch team with emphasis on production, growth, and profitability of branch office; Provide continuous coaching on selling techniques; Process appropriate transactions; Perform appropriate account maintenance; Perform appropriate analysis and reporting; Use reports to maximize performance; Create and submit reports to management.
Actively supports the Bank's community related initiatives in an effort to continue building the brand in all segments of the communities we serve.
\* Performs other duties as assigned.
This position supervises Universal Bankers, CSAS, ACSAS and CSA positions
\* High School Diploma or equivalent with at least 5 years of comparable Retail experience. Supervisory experience and strong operational knowledge. Demonstrated leadership abilities, superior verbal and written communication skills, are required.This position requires a willingness to travel to other locations, as well as adapt to various schedule changes that include evenings, weekend, lunch and/or breaks.
\* College degree preferred, but not required. Proficient in all systems, including a variety of Fiserv applications, ADP, and the Intranet, necessary to perform required duties. Examples include, but not limited to: Possessing appropriate tools and knowledge to effectively manage client relationships; and Reporting through CRM.
Special Position Requirements: Working conditions associated with this position
Sitting for prolonged periods
Driving for prolonged periods
Bending/ Standing for prolonged periods
Walking for prolonged periods
Reading small print
Carrying up to 15 lbs.
Lift up to 15 lbs.
Telephone for prolonged periods
Investors Bank and Citizens have announced that they plan to merge in the second quarter of 2022. The acquisition of Investors Bank enhances Citizens' banking franchise, adding an attractive middle market/small business and consumer customer base while building its presence in the greater New York City area, New Jersey and Philadelphia. Learn more about Citizens by visiting www.citizensbank.com. Select Investors Bank employees will join multiple teams across Citizens once the acquisition is complete.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Investors Bank is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. All qualified applicants will receive consideration for employment without regard to their race, color, religion, gender, national origin, age, sexual orientation, marital or protected veteran status, disability, or any other legally protected status.
Investors Bank is an independent, full-service community bank operating over 140 branches across New Jersey and New York. With more than $20 billion in assets, we have the size, scope and talent to deliver a full range of banking products and services.
Investors serves a wide range of consumer, business, commercial real estate, nonprofit and local government customers. In addition, our Investors Foundation supports local and statewide organizations that enrich the quality of life in the communities we serve.
Through its extensive branch network, Investors is able to offer a financial product line that is competitive with those of larger financial institutions. This strength is combined with a highly experienced, locally based management team and a clear focus on the needs of New Jersey and New York residents, businesses and communities.