LCL Customer Experience Team Leader
Last application date: 29/11/2021
Maersk is looking for the LCL Customer Experience Team Leader to join our team in Charlotte, NC.
We offer you an exciting global career at the forefront of world trade.
Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy.
We're proud of our people who define our company's industry leadership, global team culture and customer-centric focus every day.
When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off - and our parental leave policy is recognized world-wide as one of the best in the industry.
Every company, every country wants access to a competitive shipping, logistics and port system - and our people have created one company that offers one, easy-to-use solution to all their shipping needs.
Maersk is unique
Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers' global supply chains. We do this through the global scale of Maersk, the world's largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job - we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Join us and play an important role on our team lifting global trade every day!
\*Leader to the LCL Specialists: Depending on area of assignment, coordinates and Plans day-to-day work tasks
\*Management of transactional Operations area to include delivery arrangement, planning and follow-up of shipments
\*Training Specialists who are new to the company and/or role and to ensure task mastery in Operations and Services
\*Safeguards proper handling of documents according to compliance regulations and internal procedures, IOP'S, SOP'S
\*Escalation point and management responsibility for Specialists to follows-up on challenging shipment matters during lifetime of shipment transport; identifies solutions and ensures resolution of incidents
\*Facilitate and Create key relationships with suppliers and stakeholders internal and external
\*Partner closely with LCL Product to monitors supplier (internal and external) performance and develops improvement plans when required
\*Creates, builds and maintains relationships with other internal functions (e.g. Sales, OCE, Product) and acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
\*Lead proper implementation of customers and collaborate with all Products to ensure successful customer launch
\*Lead capacity with Warehouse, Product, and Global Service Centres, if required
\*Develop LCL Specialist Colleagues in their growth within the team.
\*Assist in all supporting processes as assigned related to LCL Freight Operations and Services to include Revenue Management/Finance tasks, Compliance Matters, Claims handling, File Management, Systems Testing and Implementation Coordination as needed to cover for the team and as assigned by the Manager at any given time and when required (i.e. peak season, heavy volumes, short staffed)
\*Any Other Duties as assigned by Direct Leader as needed to meet the business needs.
We are looking for
\*High School Diploma or equivalent required; Bachelor's Degree in a related business area is preferred
\*3-4 years of experience in Industry related LCL Freight Activity
\*Experience with Leadership directly or indirectly preferred
\*Great Team building and working skills
\*Coaching skills - able to train, coach, and develop LCL Specialists
\*Customer Centricity Leadership
\*Composure under pressure and ability to multitask and manage multiple deadlines
\*Perseverant & Action Oriented
\*Collaboration and Influencing Skills
\*Problem solving and Escalation skills
\*Communication effectiveness excellence
\*Operations System knowledge Expertise level
\*English language proficiencies
\*Microsoft Office Knowledge including Outlook, PowerPoint, Excel or Word
Last application date: 29/11/2021
This position generally requires availability for a 40 hour work week during standard business hours. The position also requires availability for nights, weekends, and holidays, based on customer and/or business needs, to include adjustments for global time zone differences.
You must be authorized to work for any employer in the US. Local candidates only; no relocation or sponsorship assistance is provided.
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com All the way.
For further information, please contact: email@example.com
Internal contact: firstname.lastname@example.org
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
Maersk Line, the global containerized division of the Maersk Group, is dedicated to delivering the highest level of customer-focused and reliable ocean transportation services. Our vision, built from a strong heritage of uprightness, constant care, and innovation, has guided our business operations since the first Maersk Line vessel sailed in 1904. By remaining committed to that vision we have expanded our business to become the world’s largest ocean carrier. And we are consistently recognized as the most reliable container shipping company.