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66071534 Banking Center Supervisor - Morristown, NJ

Job Information

ID :
#37961713
# of Positions :
1
Minimum Education Level :
High School Diploma/GED
Experience Required :
2 years
Duration :
Full Time Regular
Shift :
Unspecified
Hours per week:
40

Job Description

 

How would you like to join a successful and growing multi-billion dollar bank with branches in New Jersey and Eastern Pennsylvania? Provident Bank is looking for a talentedBanking Center Supervisorto work in our Morristown (North Park Place), New Jerseybranch to promote our commitment to providing exceptional customer service.

Qualified candidate must possess excellent sales, customer service and people skills. Prior retail experience preferred.

With your commitment in the Banking Center Supervisorrole, Provident Bank can help you advance in your career and climb the ladder of success!

POSITION SUMMARY

The Banking Center Supervisor provides exceptional customer sales and service while attending to customers' needs. The BCS creates and fosters a cohesive team and promotes a positive work environment while overseeing the Bank Associates who perform both routine financial transactions and/or customer service functions. The BCS may cover multiple branches within the region. They will assist tellers with more complex tasks and schedules the work flow and demonstrate sound judgment and accountability with operational standards. They will provide leadership, conflict resolution, process improvement and communication to the Bank Associates. Responsible for performing audit functions, participates in daily branch opening and closing procedures and required to perform operational tasks, coaching and performance management. In the absence of the Banking Center Manager, the BCS will be responsible for the overall branch management including but not limited to operations, sales management and productivity.

MAJOR JOB RESPONSIBILITIES -

The Banking Center Supervisor's duties and responsibilities listed below are categorized into 3 general areas - Sales, Service and Operations.

Sales:
Meet customer sales referrals and cross-selling goals; knows the features and benefits of all products and services to satisfy the needs of the customers
Responsible for managing and growing a book-of-business
Actively refers clients for commercial business to Market Manager
Service:
Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services
Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards
Supplements general platform sales and service responsibilities as required
Resolves customer inquiries/complaints and situations in a positive professional and efficient manner
Operations:
Establishes customer identity according to established guidelines and adheres to all other compliance procedures
Daily/ weekly scheduling and coordination of workflow
Assists with completing performance reviews of Bank Associates
Assists with training, planning, assigning and disciplining employees in the Branch
May perform other duties as requested.

SUPERVISORY RESPONSIBILITIES
Supervise Bank Associates

SKILLS
Good interpersonal skills, including listening, written and verbal communication
Ability to work with a wide variety of personalities in a courteous and professional manner
Solid math and analytical skills
Ability to understand and follow safety and security practices
Strong relationship building skills
Proven ability to build relationships through consultative conversations and to identify customer needs and translate those needs to sales opportunities
Strong customer service/advocacy skills
Good organizational and time management skills
Good PC skills; and the ability to quickly learn other computer programs, including Microsoft office
Ability to evaluate others on their performance
Ability to effectively coach, develop and manage staff performance

EDUCATION
High school diploma or GED

WORK EXPERIENCE
2-5 years retail banking experience
Supervisory experience preferred

LICENSES AND/OR CERTIFICATES
None

WORKING CONDITIONS

Work is mainly performed under general office conditions in a retail-banking establishment. Must be willing and able to work required overtime. Must be willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.

HAZARDS
Those present in a retail-banking establishment. In the course of working with customers, the employee may encounter abusive, aggressive or unpredicted threatening behavior. Must observe safety and security practices at the Branch.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law

Equal Opportunity Employer of Minorities, Females, Protected Veterans, Individuals with Disabilities and LGBT.

Company Information

Name :
Description :
The Provident Bank
Type :
Direct Employer
Address :
830 Bergen Avenue
Jersey City, NJ 07306

Application Information

Online :
Job Posting Entered On :
5/3/2022
Job Posting Expires On :
8/1/2022