Job Description
Our client needs a skilled and experienced Senior Desktop Support Analyst to provide hands-on support, applying extensive experience with a variety of tools and ticketing systems.
This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Responsibilities of the Senior Desktop Support Analyst:
Act as technical expert for all infrastructure-related outages, failures, and problems
Coach Tier 1 and 2 engineers on technical decision making and ticket curation
Advocate for customer issues through digging into the issue
Participate in incident management via ticket updates or customer-facing communications
Monitor and work with various systems management tools
Participate in after hours on-call rotation Requirements of the Senior Desktop Support Analyst:
At least 5 years of experience in IT support
At least 3 years of experience in Microsoft Windows Server administration
Experience with Microsoft Windows Server administrative tasks, email, and office licensing
Experience with RMM solutions and ticketing systems, preferably Manage Engine Desktop Central or Service Desk
Ability to comfortably handle Tier 1-3 level issues
Ability to see the big picture as well as the task at hand
Drive to develop professionally and personally
Demonstrated leadership ability
Strong team player
Job ID: 367351
About Eliassen Group:
Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.
Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, p regnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.