Join our team TODAY! and become the person our customers rely on. Showcase your technical abilities. Teach our customers how to correctly use our equipment, and decrease future Technician needs, making you a true asset!
ATRA Maintenance is currently looking for a Field Service Technician to conduct preventative maintenance on floor care equipment and provide excellent customer service to our customers. Under general supervision, you will be required to troubleshoot and repair equipment such as Clarke, Tennant, Karcher, and various other brands (i.e.: Floor Scrubbers, Burnishers).
Troubleshoot and repair mechanical, electrical, and propane systems.
Responsible for effectively scheduling time and arranging all customer service calls, planned maintenance and breakdowns.
Maintain records of all service activities and business reporting documentation, through the use customer repair order logs, service agreements, completed repair orders, timesheets, machine checklists, receiving records, expense reports, and service agreements
Quickly and accurately diagnose equipment issues and determine what is needed to get the equipment running again.
Efficiently manage inventory levels to maximize inventory turns while minimizing return trips to customers.
Maintain the proper parts, supplies and tools in your service vehicle to solve customer problems.
Ensure proper communication of customer preventative maintenance schedules and future service needs.
Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer.
Responsible for proper and safe use, maintenance, and reporting of all ATRA Maintenance property. This includes trucks, trailers, tools, and equipment
Partner with sales representatives regarding potential customer applications for equipment replacements.
Consistently present a professional image, both in personal appearance and condition of company equipment.
Other duties as required.
High school diploma or equivalent, vocational school coursework a plus
Troubleshooting, diagnosing, and repairing mobile equipment
Demonstrated experience working with one or more of the following: mechanical, electrical, and Propane systems.
Demonstrated experience working in direct contact with customers on service-related activities
Ability to pass a background check, Department of Motor Vehicles check and drug screen
Demonstrated ability to work independently with minimal supervision
Safely use hand and power shop tool, equipment, and diagnostic devices
Basic understanding and knowledge of how to use a personal computer, including MS Office, email, and looking up schematics
Understand and manage expenses within the service operation
Good verbal communication skills, customer-centric attitude, and approach
Basic estimating and inventory management skills
Must be able to lift 60 pounds, with most items weighing between 2 and 20 pounds. Occasionally may be required to lift items weighing up to 90 pounds. Assistance should be provided for items weighing over 60 pounds.
Position requires sitting, standing, twisting, reaching, pushing, and pulling
Position requires bending, stooping, kneeling, or squatting daily. May be up to 30% of the day
Position requires driving van to and from customer sites daily, average of 500 miles/week
Must be able to wear safety glasses and safety shoes
Must be medically capable of performing all aspects of the job with the maximum amount of safety
Must pass a company-initiated pre-employment background check, physical, drug test and driving record review
ATRA Janitorial is a supply company that services equipment throughout the state of NJ