Accessibility :
Scripting :  [Disable AJAX and DHMTL]  [Disable javascript alerts]  [Remove all scripting]
Text Size : A A A A
67611108 Retail Sales Operations Specialist - Parsippany, NJ

Job Information

ID :
# of Positions :
Minimum Education Level :
Bachelor's Degree
Experience Required :
7+ years
Duration :
Full Time Regular
Shift :
Hours per week:

Job Description


Zoetis' U.S. Retail channel has seen significant growth accelerated by the switch to online commerce along with customers' need for more competitive pricing, transparency, and convenience. The retail channel is a strategic priority for the organization with eCommerce being at the center of our growth strategy. We are looking for a highly motivated, dynamic leader to take our business to the next level.
The Retail Sales Operations Specialist is a highly visible tactical and strategic role. This individual will report directly to the Retail Operations Director to manage orders / operations and drive data collection and analysis for strategic retail accounts. Ability to synthesize and operationalize forecast data, communicate cross-functionally, and drive effective stakeholder management is critical to the success of this role.

Liaise between customer care & warehouse teams (e.g., Lee's Summit)
Manage order lifecycle and ensure timely and accurate fulfillment of orders (e.g., avoid breaking cases for bulk orders, follow all labeling requirements, etc.)
Manage remittance and chargebacks / reconciliation /disputes
Facilitate and drive communication across the Zoetis organization
Top down (collaborating with brand teams on demand planning, forecasting, and budgeting)
Bottom up (working with supply chain, manufacturing, IT, and legal)
Manage P&L and payable / receivable reconciliation
Operationalize strategic analysis through cross-functional engagement
Manage Retail Operations Coordinator, working with this role to synthesize and forecast based on reporting data

Bachelor's degree in Business, Management, Economics, or related field. MBA is strongly preferred
7+ years of relevant senior level experience in retail, operations, and/or business management/consulting with a proven history of delivering results
5+ years of managing teams and successfully coaching and developing others
Specific experience in the following:
Strong business judgment and excellent written and oral communication skills
Strategic account management and negotiations
Channel pricing and MAP management and enforcement
Demand planning and algorithmic buying
Key retail partner vendor platforms (e.g. Vendor Central, Chewy Vendor Service Portal, etc.)
Experience in building senior level internal and external relationships in a complex and dynamic organization and in influencing cross-functional teams
Knowledge of supply chain and fulfillment capabilities related to retail and eCommerce

Excellent communication and presentation skills: ability to summarize and present actionable information from complex research; ability to influence without authority
Strong project management and organizational skills
Practical experience with establishing partnerships across retail channels, growing top line revenue and expertly managing bottom line profitability
Ability to build close working relationships and drive data-driven recommendations and
decisions with internal teams (e.g., marketing, finance)
Ability to originate, build, and lead pricing strategy across products, brands and channels
Strong analytical acumen and comfortable with drawing metric-based conclusions from large and various data sources
Proficient in Microsoft Office Suite (Word, Power Point, Excel) and with analytical tools (e.g., SQL, Tableau, PowerBI, etc.).

The position is physically located in an office environment in Parsippany, NJ

Full time



Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of “”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Company Information

Name :
Description :
Zoetis is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on more than 65 years of experience, we deliver quality medicines, vaccines and diagnostic products, complemented by biodevices, genetic tests and precision livestock farming. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.

Our name, Zoetis, has its root in zo, familiar in words such as zoo and zoology and derived from zoetic, meaning “pertaining to life.” It signals our company’s dedication to supporting the veterinarians and livestock producers everywhere who raise and care for the farm and companion animals on which we all depend.
Type :
Direct Employer
Address :
10 Sylvan Way
Parsippany, NJ 07054

Application Information

Online :
Job Posting Entered On :
Job Posting Expires On :