Job Information
Job Description
US Technology Command Center Manager
Whippany
As a Barclays US Technology Command Center Manager you will be a deterministic yet considerate decision maker influencing the behaviours and priorities of the wider organisation. The Global Command Centre Manager will lead all relevant internal and external audit engagements as well as partake in evidence gathering and interpretation requests from external regulators. On top of championing an in-depth operational knowledge of Incident Management practices, role holder will also play an active role in supporting the execution of the wider business IT strategy through close interactions with various Business Units. One will also work very closely with leads of key infrastructure technology areas to provide guidance and recommendations on infrastructure change payload, schedule and associated risks/opportunities involved. Needless to say, the role holder will use one's expertise in other ITSM processes to ensure smooth user journey across key ITIL disciplines.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
What will you be doing?
\* Providing leadership at all times to our global Technology Command Centre resources
\* The Command Centre Manager is responsible for the day-to-day operations
\* Maintaining the staff and the physical construct of the command centres as well as the logical operations of those command centres including but not limited to the enforcement of the key ITIL Processes (specifically Change, Incident, and Problem Management) as well as the overall monitoring, triage and recovery
\* Creating and maintain an environment where 360-degree feedback is supported
\* Empowering teams and individuals to deliver change, whilst providing support and direction
\* Overseeing delivery of Command Centre service offerings through all TCC teams and functions. Whilst acting as Duty Manager, provide single point of escalation
What we're looking for:
\* Strong proven experience of building and managing global technical functions across multiple geographic locations and cultures
\* Evidence of SME leadership role in at least one infrastructure or application technology
\* Experience of leading large scale strategic operational transformation programmes
\* Able to create executive level communications in relation to ongoing Major Incident / Crisis situations.
Skills that will help you in the role:
\* SME experience across multiple technology platforms
\* Leadership experience in building and managing Technology Command Centres on a global basis
\* Senior experience of managing technology operations functions within leading financial organisation
\* Creating and delivering effective follow-the-sun operating models.
Where will you be working?
At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you'll have every chance to build a world-class career in this world-class environment.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Company Information
Working at Barclays:
In support of this great purpose, everything we do is underpinned and driven by our strong values of Respect, Integrity, Service, Excellence and Stewardship. These are fundamental to who we are, wherever we are, and in whatever role we have at Barclays – and they really matter to us.
Our values guide us, but we also believe opportunities are created by those who like to challenge convention, explore new possibilities and run with bold ideas. People who think differently, who bring all kinds of backgrounds, skills, experiences and perspectives with them.
Diversity and Inclusion:
At Barclays we are committed to building an inclusive and supportive culture to provide equality of opportunity for diverse talent at all levels to grow. We believe that every individual should have the opportunity to fulfil their potential and achieve their personal and professional goals. Valuing the perspectives of colleagues from diverse backgrounds enables us to better understand our customers, clients and the communities we serve and also strengthens our culture, encourages innovation and enables us to make better decisions.
All colleagues in Barclays have an Inclusion objective emphasising the role we all have to play in building a culture of belonging that recognises and values difference as a key driver of our purpose and our successful business performance.
Cleveland, OH 44114