Job Information
Job Description
Application Support Lead - Treasury and Liquidity
Whippany, NJ
As a Barclays Application Support Lead in the Risk, Finance, and Treasury (RFT) Group Technology Service Management (GTSM) team, you will manage the Risk Decision and Sanctioning service that is used by Barclays US Consumer Bank (USCB). This role is responsible for providing L2 level application support coverage to ensure delivery of products offered by the USCB business. You will take ownership of incidents and queries raised by the business and perform investigations with the cooperation of other internal GTSM, development, and Vendor Support teams to provide a solution.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
What will you be doing?
\* Providing L1/L2 level application support and service management
\* Leading the RFT GTSM team for Risk Decision and Sanctioning service
\* Ensuring availability, performance stability, and disaster resiliency continuity of the service as well as managing major incidents for service outage and performance degradation
\* Providing solutions to incidents and queries raised by the business
\* Delivering regulatory and auditory requests in a timely manner
\* Improving management of the production stack through automation and monitoring improvement identification
\* Maintaining relationship with business to understand their requirement changes, service delivery concerns and manage expectations
\* Maintaining vendor relationship to escalate incident investigations and resolution implementation
What we're looking for:
\* 4-year college degree, in Computer Science or related field.
\* Hands-on experience in application support, preferably in the credit business, consumer bank, or investment bank
\* Detailed knowledge of Linux, SQL, scheduling tools (TWS,Autosys), basic computer networks
\* A keen interest and understanding of financial markets and products, specifically consumer banking products
Skills that will help you in the role:
\* Experience in Experian platforms such as PowerCurve Origination or Transact
\* Significant product knowledge around consumer banking, investment banking, and credit business preferred
\* Service oriented and able to follow the processes in delivering the KPIs
\* Experience in ITIL Service Delivery and Support, preferably with a formal ITIL qualification (or their equivalents)
Where will you be working?
At Barclays, we are proud to be redefining the future of finance and here at Whippanywe are defining the future of the workplace and the future of the way we work and live.We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany,you'll have every chance to build a world-class career in this world-class environment.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Company Information
Working at Barclays:
In support of this great purpose, everything we do is underpinned and driven by our strong values of Respect, Integrity, Service, Excellence and Stewardship. These are fundamental to who we are, wherever we are, and in whatever role we have at Barclays – and they really matter to us.
Our values guide us, but we also believe opportunities are created by those who like to challenge convention, explore new possibilities and run with bold ideas. People who think differently, who bring all kinds of backgrounds, skills, experiences and perspectives with them.
Diversity and Inclusion:
At Barclays we are committed to building an inclusive and supportive culture to provide equality of opportunity for diverse talent at all levels to grow. We believe that every individual should have the opportunity to fulfil their potential and achieve their personal and professional goals. Valuing the perspectives of colleagues from diverse backgrounds enables us to better understand our customers, clients and the communities we serve and also strengthens our culture, encourages innovation and enables us to make better decisions.
All colleagues in Barclays have an Inclusion objective emphasising the role we all have to play in building a culture of belonging that recognises and values difference as a key driver of our purpose and our successful business performance.
Cleveland, OH 44114