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67652440 PROVIDER SERVICE ANALYST (REMOTE) - Parsippany, NJ

Job Information

ID :
#38216591
# of Positions :
1
Minimum Education Level :
Bachelor's Degree
Experience Required :
5+ years
Duration :
Full Time Regular
Shift :
Unspecified
Hours per week:
40

Job Description

 

PROVIDER SERVICE ANALYST (REMOTE)

Job Locations

US-MO-Winfield | US-FL-Fort Lauderdale | US-TX-Dallas | US-TN-Nashville | US-FL-Clearwater | US-NJ-Parsippany | US-PA-Horsham Twp

Company

EVPS

Requisition ID
2022-31503

Category
Practice Support

Overview

Envision Healthcare is a multispecialty physician group and practice management company. Established in 1953, our organization provides anesthesia, emergency medicine, hospital medicine, radiology, primary/urgent care, surgical services, and women's and children's health services to hospitals and health systems nationwide. Sheridan Healthcare, EmCare, Reimbursement Technologies and Emergency Medical Associates joined forces to form Envision Physician Services. As one organization, we provide a greater scope of service than any other national physician group. Our collective experience from hundreds of local, customized engagements, culture of continuous lean process improvement, and team of experts in the business of healthcare enable us to better solve complex problems and consistently give healthcare organizations confidence in our execution. Our combined organization serves more than 780 healthcare facilities in 48 states and the District of Columbia.
If you are looking for a stable, fast-paced, growing company in the healthcare industry that is committed to innovation, excellence and integrity, then this may be a great next step in the advancement of your career.
POSITION SUMMARY:
We currently have an exciting remote opportunity available for an experienced Provider Service Analyst on our team. The Provider Service Analyst will analyze complex questions, typically related to compensation, to identify and resolve issues. The Provider Service Analyst will identify themes and recurring issues, seeking solutions for systemic issues. The Provider Service Analyst is also responsible for resolving problems and answering questions regarding for clinicians.
This is a remote position, allowing the Provider Service Analyst to be based anywhere in the country.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES of a PROVIDER SERVICE ANALYST:
Analysis:

  • Research and perform audits of compensation or related topics, comparing them to contract language and Envision policy.
  • Pull data from multiple disparate systems and distill down into a summary level analysis.
  • Prepare and perform analysis for complex questions, typically compensation related, to identify errors and necessary solutions.
    Customer Service:
  • Create clear, concise summaries for clinicians and other stakeholders.
  • Respond to incoming calls, emails, and service tickets from clinicians to resolve problems and answer questions.
  • Manage relationships and take independent action as necessary as the liaison between Envision and clinicians in resolving issues.
  • Resolve provider inquiries received with a concierge level of service.
    Issue Resolution:
  • Escalate issues and seek cross-functional resolution with other departments.
  • Process tickets received through ticketing system.
  • Identify trends in inquiries and seek to proactively resolve issues, resolving them within established turnaround times.
    Subject Matter Expertise:
  • Acquire and maintain working knowledge of all related plans, policies, systems, and processes which are numerous, nuanced, highly complex, and variable.
  • Create educational resources for operations leaders and clinicians.
  • Answer frequently asked questions with ease.
    Process Improvement:
  • Identify gaps in process; recommend and implement solutions.
  • Routinely use metrics and feedback for continuous improvement of business processes.
  • Adhere to Information Security Policies and ensure that Envision is as secure as possible.
  • Other duties as assigned.
    QUALIFICATIONS for a PROVIDER SERVICE ANALYST:
    To perform this job successfully, a Provider Service Analyst must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required:

Qualifications

  • Organized and detail oriented, with excellent follow through abilities.
  • Analytical and mathematical capabilities to understand and calculate complex payroll structures.
  • Problem solving skills and ability to use multiple data sources and inputs to identify issues and determine solutions.
  • Exceptional customer service skills.
  • Strong collaboration and teamwork skills. Demonstrated ability to work in a collaborative environment.
  • Excellent written, oral, presentation, facilitation, and interpersonal communication skills.
  • Ability to identify trends, patterns, issues and propose solutions.
  • Ability to handle ambiguity in a fast-paced environment with multiple concurrent tasks and changing priorities.
  • Ability to distill complex information in a concise and clear manner.
  • Strong attention to detail and low error rate.
  • Flexible, high achiever with ability to learn quickly.
  • Ability to retain and follow complex processes.
  • Ability to review convoluted questions, scenarios with missing information, and long email chains and be able to determine simplified next steps to solve a problem.
  • Decision making skills - ability to manage new situations and make judgement calls.
    Education/Experience:
  • Bachelor's Degree from a four-year accredited College or University in Mathematics, Accounting, Finance, Business, Statistics or related degree.
  • 5+ years' experience as detailed above.
  • 5+ years in an Analyst role.
  • Demonstrated expertise using Microsoft Office Suite, i.e., Excel and its advanced functionality, Word, Outlook, PowerPoint.
  • Technical experience that is preferred but not required:
  • Smartsheets
  • Systems and technology that support compensation and payroll processes
  • Customer service software
    If you have the relevant skills of a Provider Service Analyst as described, and are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.
    Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
    Envision Healthcare is an Equal Opportunity Employer.
    \#LI-CP1

Connect With Us!

Not ready to apply? Connect with us for general consideration.

Envision Physician Services is an Equal Opportunity Employer.

Company Information

Name :
Description :
Envision Healthcare was founded decades ago under a different name – Emergency Medical Services Corporation – with a vision to focus on 24/7 emergent care, both in the hospital and in the field. As time passed, the population and the healthcare industry changed and the company kept pace. The company’s vision expanded to deliver services across the entire care continuum. Today no other company offers the depth and breadth of services provided by Envision Healthcare … hospital-based physician services (EmCare), emergent and non-emergent medical transportation (AMR) and population health management provided where and when patients need it by healthcare professionals whose skills match patient needs (Evolution Health).

Over the years we have adapted our services as the population has aged, as legislation has changed, as new technologies have been introduced. But we’ve not only adapted, we’ve proactively worked to change the industry for the better, making sophisticated high-quality healthcare available to people in more than 2,100 communities from coast-to-coast and even throughout the world.

We will continue to envision a better world with better healthcare. We will continue … Pioneering the Delivery of Care™.
Type :
Direct Employer
Address :
6200 S Syracuse Way
Ste 200
Greenwood Village, CO 80111

Application Information

Online :
Job Posting Entered On :
6/15/2022
Job Posting Expires On :
7/15/2022